Retail Associate Jobs in Gurgaon - Tata Croma
Job Description
Customer Service
- Follow the 10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius
- Ensure 100% GUEST sales is followed in every customer interaction
·
· Follow “Lean time equals Learn Time” principle at all times
· Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
· Maintains rapport with Customers.
· Facilitate resolution on customer complaint, working jointly with service desk team
· Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)
Process:
· Maintaining the proper display of goods in the section as per merchandising mantra.
· Ensure Ticketing is done as per standards and is always updated.
· Stock counts to be done as per the defined processes
· Maintains Customer data for follow-up in the Follow up Register
Continuous Learning :
· Keeping oneself updated with all the product knowledge, promotions, processes and policies
· Attend mandatory staff meetings and training sessions.
Knowledge of procedures in emergency situations.Job Particulars
About Company
Launched in 2006, first one-of-its kind large format specialist retail electronics store, Croma, caters to over 12 Million happy customers for all of their multi-brand digital gadgets and home electronics. Since its inception, Croma has become synonymous for all electronics needs, both online & in-store, with a wide product range and tech-savvy staff with a will to help customers throughout their buying journeys.
With over 200 brands and 190+ stores across 40+ major cities of India, Croma ensures fulfilling electronic needs of each customer, and that there is something for everyone.