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Retail Associate Jobs in Gurgaon - Tata Croma

Retail Associate

Tata Croma
experience-icon 0 Years
salary-icon 11000 Monthly
Expired

Posted: 12 Feb 22

Job Description

Customer Service

 

  • Follow the 10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius
  • Ensure 100% GUEST sales is followed in every customer interaction

·          

·         Follow “Lean time equals Learn Time” principle at all times

·         Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution

·         Maintains rapport with Customers.

·         Facilitate resolution on customer complaint, working jointly with service desk team

·         Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)

 

Process:

·         Maintaining the proper display of goods in the section as per merchandising mantra.

·         Ensure Ticketing is done as per standards and is always updated.

·         Stock counts to be done as per the defined processes

·         Maintains Customer data for follow-up in the Follow up Register

 

Continuous Learning :

·         Keeping oneself updated with all the product knowledge, promotions, processes and policies

·         Attend mandatory staff meetings and training sessions.

Knowledge of procedures in emergency situations.

Job Particulars

Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1417251
Job Category Retail
Locality Address Gurgaon-Others
Country India

About Company

Launched in 2006, first one-of-its kind large format specialist retail electronics store, Croma, caters to over 12 Million happy customers for all of their multi-brand digital gadgets and home electronics. Since its inception, Croma has become synonymous for all electronics needs, both online & in-store, with a wide product range and tech-savvy staff with a will to help customers throughout their buying journeys.

With over 200 brands and 190+ stores across 40+ major cities of India, Croma ensures fulfilling electronic needs of each customer, and that there is something for everyone.

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