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Kindly find below details attached job description for the position of Sales Associates.
Areas Of Responsibility Measures of Success How to Achieve it
Deliver the shopping
experience that our
Every customer is approached
and has a great service
Every customer is greeted and are offered help within two minutes of
entering the store
All customer details are collated to improve the CRM database
New initiatives are successfully
implemented in your area.
Always Putting the customer’s needs first
Greeting customers immediately when they enter store. Shows urgency in
providing service to customers and satisfying their needs
Exploring the underlying reasons for recurring customer problems and also
going the extra mile to find the solutions thereby reducing returns
Dealing with customer service issues such as queries and complaints
Striving to have long lasting and fruitful relationships with each of our
Providing Consultative Selling Services to the Customers
Responsible for converting the prospective customers into actual customers
Engage the customer for fact finding, pursuing the Need VS Purchase, and
deliver the recommended solution
Identifies situations involving un satisfied customers and acts quickly for
All customer complaints are
You are aware of all customer complaints and take appropriate action to
You train your team to respond to routine customer queries/complaints.
You know the refund /exchange policy in relation
You understand manufacturing and non-manufacturing faults.
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