Retainer - Solutions Jobs in Bangalore - Moxtra Solution Private Limited
Job Description
Retainer - Solutions
Responsibilities
- Maintain a deep understanding of the Moxtra service and provide customers with the most relevant features/functionality for their specific business needs.
- As necessary, participate in client calls to review open issues and ensure that customer concerns are being addressed, documented, and escalated as appropriate.
- Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams.
- Provide support to Customers during the ongoing implementations.
Requirements
- Basic Knowledge of SaaS, Debugging and Troubleshooting, Databases, SDKs, API's.
- Basic understanding of Database & any Programming language is preferred
- Ability to handle multiple concurrent projects while adapting quickly to rapidly changing priorities.
- Responsible, team-oriented, well-organized individual with strong communication skills.
Job Particulars
Education BE/B.Tech
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeApprenticeship
Job Id1335467
Job Category Tech Support
Locality Address Indiranagar
State Karnataka
Country India
About Company
About Moxtra
Moxtra provides a client engagement platform designed for the mobile era. Our solutions deliver high-touch and personalized digital experiences to enhance omni-channel client engagement and accelerate transactions.
We are a fast growing start-up company with good customer base in APAC, US & EUROPE region in Banking (Relationship / Wealth Management) & Financial Services domain.
Moxtra HQ is located at Cupertino, CA with development/support offices in China, Bangalore & Singapore.We are looking for an experienced team player to add to our Solutions & Delivery Team. As a member of this team, you will have a unique opportunity to act as a bridge between the Customers and the Company to get the right solution delivered to the customers.
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