Robot Pilot - Technical support Jobs in Bangalore - Cognicept Systems

Job Description:Robot Pilots are the front line of Cognicept’s operation and play an essential role in the successful deployment of robotics: remotely resolving, analyzing, and reporting robot errors. Providing a quick resolution to the client robot system is the highest priority. These interventions ultimately lead to better performance and more sophisticated applications of robotic systems. Robot Pilots use an error reporting management system to document their interventions and findings into a centralized database which is then used by the client, other Cognicept Robot Pilots, and our engineers located worldwide.
Key responsibilities:- 
- Incident Management for robot issues within SLA.- Error handling and resolution.- Remote monitoring and robot operations.- Help robots find their way by remotely correcting their internal “GPS” location and driving/controlling the robot through unpredictable situations using Cognicept’s propriety intervention system (it’s like a video game).- Identify and report errors/failures/bugs, and suggest improvements to processes and technologies.- Manage inbound and outbound calls in a timely manner.- Follow communication “scripts” and standard operating procedures.- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.- Keep detailed records of all interventions in the Cognicept database.- Track personal/team qualitative and quantitative KPIs with your line manager.- Take part in training and other learning opportunities to expand knowledge of Cognicept and the position.
Skills/Qualifications:- - Experience with incident management, customer service and tech support (preferred).- Solid oral and written communication skills.- Solid reading comprehension and listening skills.- A keen eye for detail.- Ability to work both independently and as part of a team.- Excellent time to task management.- Owns a laptop that runs Google Chrome and has a headset (BYOD culture).- Owns a functional smartphone with a data plan and an Indian phone number.- Able to work in 24/7 shift with 6 days of working.