Sales And Customer Service Representative Jobs Opening in Altruist Technologies Pvt.Ltd at Ghansoli, Navi Mumbai
Sales and Customer Service Representative
Job Description
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Sales and Customer Service Representative. This hybrid role combines the responsibilities of driving sales and providing exceptional customer support, ensuring client satisfaction and business growth. The successful candidate will act as a brand ambassador, working closely with customers to identify their needs, recommend suitable products or services, and resolve any issues in a professional and timely manner.
The ideal candidate will have strong communication and interpersonal skills, the ability to multitask, and a passion for helping others. This role is critical in maintaining the company’s reputation and supporting long-term customer loyalty.
Key Responsibilities:
Sales Responsibilities:
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Identify Sales Opportunities: Engage with potential and existing customers to understand their needs and identify opportunities to upsell or cross-sell products and services.
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Achieve Sales Targets: Consistently meet or exceed assigned sales quotas and performance metrics on a monthly, quarterly, and annual basis.
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Product Knowledge: Maintain in-depth knowledge of all company products, services, pricing structures, promotions, and industry trends to effectively present options to customers.
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Lead Generation: Proactively seek out and generate new business leads through outbound calls, email campaigns, networking, and referrals.
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Follow-Up: Ensure timely follow-up with customers after initial contact or sales interaction to build relationships and encourage repeat business.
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CRM Management: Accurately enter and update customer information, sales activity, and opportunities into the customer relationship management (CRM) system.
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Collaborate with Sales Team: Work closely with sales colleagues and management to develop strategic sales initiatives and share insights on customer feedback and trends.
Customer Service Responsibilities:
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Customer Support: Provide friendly, timely, and professional assistance to customers via phone, email, chat, and in-person interactions.
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Issue Resolution: Handle customer complaints, product returns, billing inquiries, and service concerns with empathy and efficiency, ensuring satisfactory outcomes.
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Customer Education: Inform customers about product features, troubleshooting tips, account usage, and company policies in a clear and patient manner.
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Order Processing: Process orders, modifications, and cancellations accurately and efficiently.
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Customer Feedback: Collect and document feedback from customers to help improve products, services, and internal processes.
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Maintain Records: Keep accurate records of customer interactions, transactions, comments, and complaints.
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First Call Resolution: Aim to resolve customer inquiries on the first contact whenever possible, reducing the need for follow-up.
More information about this Sales and Customer Service Representative Job
Please go through the below FAQs to get all answers related to the given Sales and Customer Service Representative job
- What are the job requirements to apply for this Sales and Customer Service Representative job position?
- Ans: A candidate must have a minimum of fresher as an Sales and Customer Service Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Sales and Customer Service Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Sales and Customer Service Representative position?
- Ans: There are immediate 1 job openings for Sales and Customer Service Representative in our Organisation.
Job Particulars
About Company
Navi Mumbai 
Freshers 
Salary not disclosed 
B.Com(Commerce, Industry Integrated, Accounting, Actuarial Science, Auditing, Banking and Insurance, Business Analytics, Business Intelligence, Business Process Management, Business Process Services, Capital Markets, Chartered Accountancy, Computer Applications, Digital Business, Digital Finance, E-Commerce, Economics, Economics & Analytics, Entrepreneurship, Finance, Financial Markets, General, Human Resource Management, International Accounting, International Accounting & Finance, International Business, International Finance, Investment Banking, Investment Management, Logistics and Supply Chain Management, Management, Management & Finance, Management Information Systems, Marketing, Retail Operations, Service Industry Management, Strategic Finance, Strategic Finance Honours, Taxation, Travel and Tourism, Corporate Secretaryship, Honours and Honours with Research, Banking & Capital Markets, Financial Analytics, Advanced Accounting and Auditing (AAA), Fintech), B.Pharm, BA(Accountancy, Arabic, Bank Management, Book Keeping and Accountancy, Business Economics, Business Management, Commerce, Economics, English, Folklore Studies, Geography, Hindi, History, Humanities, Malayalam, Philosophy, Telugu, Politics, Bengali, Tamil, Kannada, Theatre, American Studies, Ancient Indian History, Anthropology, Applied Philosophy, Archaeology, Art History, Bioethics, Buddhism Studies, Business Economics, Communication and Media Studies, Communication Studies, Comparative Literature, Creative Writing, Development Studies, Digital Humanities, Ecological Studies, Education, English Literature, Environmental Studies, Fashion Studies, Film and Television Studies, Film Studies, Fine Arts, French, French and Francophone Studies, Gender Studies, Global Studies, History of Art, Human Rights, Indian Art, Indian History, International Relations, Journalism, Journalism and Mass Communication, Kannada, Linguistics, Literary Criticism, Marathi, Media Studies, Music, Music and Performing Arts, Musicology, Peace Studies, Political Economy, Political Philosophy, Political Science, Psychology, Public Administration, Public Policy, Punjabi, Sanskrit, Social Change, Sociology, Spanish, Special Education, Sports Studies, Sustainable Development, Theatre Arts, Tourism Studies, Urban Studies, Urdu, Visual Arts, Western Classical Studies, Women's Studies, Youth and Community Development, Youth Studies), BBA/BBM, BSc, 12th Pass (HSE), BAMS, BHMS, BBS, BMS
Navi Mumbai
1 to 3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE), Vocational Training, Other Graduate, Other Post Graduate, Other Course
Navi Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, 12th Pass (HSE)
Navi Mumbai
0 to 1 Years
Salary not disclosed
Diploma, BBA/BBM, 12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
BBA/BBM
Mumbai, Navi Mumbai, Mumbai Suburban
1 to 3+ Years
Salary not disclosed
B.Com, BA, M.Pharm, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, PG Diploma
Navi Mumbai
Freshers
Salary not disclosed
BBA/BBM
Mumbai, Mumbai Suburbs, Navi Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM
Mumbai, Mumbai Suburbs, Navi Mumbai
0 to 3+ Years
Salary not disclosed
B.Com, MBA/PGDM(Marketing), BMS 
