Sales And Operations Executive Jobs Opening in Dreamtrip4u Pvt Ltd at Paschim Vihar, Delhi
Job Description
Position Overview
A Sales and Operations Executive (Female) is responsible for managing the dual functions of business development (sales) and internal process coordination (operations) to ensure smooth day-to-day functioning of the organization. The role involves handling customer inquiries, supporting sales activities, coordinating with internal teams, managing order processing, and ensuring timely service delivery.
This is a dynamic position that requires excellent communication skills, a customer-focused approach, and strong coordination abilities. The ideal candidate should be proactive, detail-oriented, and able to balance multiple priorities across departments to support business goals.
Key Responsibilities
1. Sales Support and Client Handling
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Handle inbound inquiries from prospects through calls, emails, website forms, and walk-ins.
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Follow up with leads, provide product/service information, and convert prospects into customers.
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Maintain regular contact with clients to provide updates, gather feedback, and identify cross-selling or upselling opportunities.
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Prepare quotations, proposals, and invoices in coordination with the finance or sales manager.
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Assist in generating reports related to sales performance, targets, and customer databases.
2. Order Management and Coordination
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Manage the end-to-end order process—from receipt of order to delivery, including internal communication with logistics, warehouse, or service teams.
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Ensure timely order fulfillment and address any delays or customer concerns.
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Coordinate with production, procurement, or third-party vendors to ensure product or service availability.
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Keep customers informed of the status of their orders and resolve issues efficiently.
3. Operations and Administration
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Assist in day-to-day operations including scheduling, reporting, follow-ups, and documentation.
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Maintain accurate records of transactions, customer interactions, order details, and payment follow-ups.
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Handle administrative tasks such as filing documents, preparing reports, managing databases, and supporting HR or finance teams when required.
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Ensure compliance with company procedures and operational standards.
4. Communication and Collaboration
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Serve as a bridge between the sales team and operations team to ensure alignment on orders, timelines, and customer expectations.
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Collaborate with the marketing team for promotional campaigns, lead generation activities, and customer feedback initiatives.
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Communicate with customers professionally via phone, email, and in-person interactions.
5. Customer Service and Relationship Management
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Maintain long-term relationships with existing clients by providing consistent service and post-sale support.
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Handle customer queries, complaints, and grievances with a positive attitude and timely resolution.
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Gather client feedback for service or product improvements and share insights with management.
6. Reporting and Documentation
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Generate daily, weekly, and monthly reports for sales figures, client follow-ups, operational tasks, and pending orders.
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Maintain a CRM or Excel-based tracker of all ongoing sales and operations activities.
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Support audit processes by organizing and providing relevant documentation when needed.
Key Skills
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Communication: Strong verbal and written communication in English and local language(s).
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Customer Service: Friendly and solution-oriented approach in dealing with clients and resolving queries.
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Sales Knowledge: Understanding of sales process, customer lifecycle, and lead management.
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Coordination: Ability to manage cross-functional tasks involving multiple departments.
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Organization: Good time management and multitasking abilities.
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Tech-savvy: Proficiency in MS Office (Excel, Word, Outlook), Google Workspace, and basic CRM tools.
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Attention to Detail: Accuracy in handling documentation, invoices, and customer data.
More information about this Sales and Operations Executive Job
Please go through the below FAQs to get all answers related to the given Sales and Operations Executive job
- What are the job requirements to apply for this Sales and Operations Executive job position?
- Ans: A candidate must have a minimum of fresher as an Sales and Operations Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Sales and Operations Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Sales and Operations Executive position?
- Ans: There are immediate 1 job openings for Sales and Operations Executive in our Organisation.
Job Particulars
About Company
Delhi 
Freshers 
Salary not disclosed 
12th Pass (HSE)
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Diploma, B.Com, BA, BBA/BBM, BBS
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Diploma, B.Com, BA, BBA/BBM, BCA, BSc
Delhi
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BBA/BBM
Delhi, Gurgaon
2.5 to 3+ Years
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Delhi
Freshers
Salary not disclosed
BBA/BBM
Delhi, Gurgaon, Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BBS
Delhi
Freshers
Salary not disclosed
10th Pass (SSC)
Delhi
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
12th Pass (HSE) 
