Customer Service
This aspect covers all services such as welcoming and greeting Customers, offering a shopping bag, offering assistance in finding products, providing information on promos, events, Home Deliveries etc.
Sales &KPI’s
Since there are Sales Targets in a store, a Sales Associate is expected to Up-sell besides his daily sales targets, by suggestive selling’s.
Maintain also KPIS
· Target VS Achievements
· Average transaction value
· Conversion
· ASP
· Footfalls count
· Stock management
Visual Merchandising: Understand & Follow brand guidelines & maintain the same on floor area.
Product Knowledge:
Product Knowledge in a store is very important, Category mix, Fabric knowledge,
Styles & trends awareness.
General Competencies: Attendance, Discipline, Punctuality, Attitude, Initiative, Shrinkage Control (Continuous look out for Shoplifters, and careful handling of merchandise, thus preventing shrinkage)
Requirements:
- Minimum High school educations or higher qualification.
- A minimum of 1year experience working in a retail environment.
- Customer service-oriented with in-depth knowledge of retail basic
- Excellent communication (English, local language) and interpersonal skills.
- Fashion knowledge
- Age- below 19-28
