Sales Associate Jobs in Bangalore - ZekeLabs

Summary:

• Sale and Business Development role at zekeLabs is different. 
• The goal is not just to deliver what client is seeking, but to deliver happiness. 
• The role is about building relationships with the lead and helping them to make the best decision.
  
• We are looking for Associates in our sales and after sales support team.
  
• The role will involve lead generation, cold calls and pitching the product/services of the organization to the prospects.
  
• Working in the team requires skill sets of great communications, handling customers and coordinating with other team members.
• He / She should have a knack for solving problems & resolving customer’s issues and should have the element of delighting the customer ingrained in him/her.
  
• We do not have boundaries between sales and after-sales support. Delighting the customer is everyone's responsibility and is important at every stage of the interaction.

• Responsible for both identifying and selling to new clients. Making cold calls to the clients to explain the offerings.
• Team with channel partners to build pipeline and close deals. Build and execute marketing plans.
• Drive sales revenue across our B2B / B2C verticals.
• Understand customer needs and requirements. Create product collateral/presentations.
• In the after sales roles, the job is to make the customer feel empowered and happy after each interaction.
• Responding to inquiries and queries from customers and provide a thorough and speedy resolve/information via Calls, Emails & Chats.
• Log customer queries in CRM.
• Keep follow up on customer issues and open complaints and provide timely closures.
• Provide feedback to Business Team on basis of customer requests and complaints.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our knowledge base documents. Write, edit and help create content whenever necessary.

• Preferable but not mandatory prior sales and business development experience.
• Strong phone presence and experience dialing dozens of calls per day.
• You should be empathetic to customers and can easily put yourself in their shoes. You need to listen and understand well.
• You write well. You know exactly what word or punctuation to use based on the context.
• We work 24*7, considering we now are growing and expanding rapidly. We expect you to be comfortable working extended hours if needed.
• Effective communication skills.
• Effective management (time and people) skills.
• Ability to thrive effectively under pressure.
• Ability to multi-task, prioritize, and manage time effectively
• Good problem-solving skills, Result oriented and driven.

• Opportunity to make an impact
• Open culture with zero bureaucracy
• Informal dress code
• Team Outings
• PPO (For associates applying for internships)