Sales Associate Jobs in Mumbai - WordPress Webers

Sales Associate 

Duties and responsibilities include working closely with customers to determine their needs, answering their questions about our products, and recommending the right solutions. 

You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our company goodwill to high standards. 

Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the company’s sales goals. 

This is a commission-based job, the more sales you generate, the more will be your pay package.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on product features
• Welcome customers and answer their queries
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g., planning marketing activities, changing the store’s design)

Requirements

• Proven work experience as a Retail Sales Associate, Sales Representative, or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Solid communication and interpersonal skills
• A friendly and energetic personality with a customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts