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Positions: Female - Sales Coordinator/Back Office Executive
Experience: 1 year Min.
Job Type: Full Time- Timing 9.30 Am to 7 PM
Qualification: 12th or Graduate.
Skills: Computer Typing, Required Good Command over Excel,
Job Location – Indore
Excel, Communication, Sales, Customer Service, Customer Support, Sales Support, Problem Solving, Petty Cash Handling
Responsibilities and Duties
· Support field sales team with market development activities and coordinating sales and marketing tool development activities
· Making Quotations/Sending Quotations – Coordinating with the sales team for client requirements and our offer. If required visit the site with the sales team for Survey making.
· Managing CRM and Software related to Sales.
· Update and maintain a clear and detailed database on CRM.
· Ability to write well-organized and structured emails in a business manner.
· Monitoring client files/accounts/ payments/ production - processing/ billing/ dispatch/ installation/ complaint’s/.
· Managing to-do list and work pendencys and Follow-ups.
· Process the orders received from clients and make sure client receives the products under set deadlines
· Answer incoming customer communications and take appropriate action for each channel (i.e. phone call, email, chat, or text message).
· Responsible for all customer inquiries and product questions.
· Follow up on customer inquiries by taking a specific action, in a timely manner.
· Troubleshoot product problems in a timely manner, while ensuring excellent customer service.
· Thrive as a team player in a fast-paced, high-energy, change-oriented environment
· Perform other related duties and assignments as required.
· Exercise customer retention efforts when appropriate.
Required Experience and Qualifications
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