Job Description
Pinnium is an Internet first B2B supply company catering to the restaurant, packaging and delivery industry. We are not looking for telecaller. We don’t encourage intrusive calls to customers or others. There are no outbound calls. The role is a customer advocate and marketing role.
The role of the inside sales coordinator is as follows:
- Work with our lead generation channels such as pinnium.com, google, facebook, justdial, indiamart, alibaba, tradeindia, etc and funnel those inquiries in to our CRM and create high quality leads for the sales team
- Take ownership of the customer lead data and maintain the integrity of the data.
- Receive all inbound calls and route them to sales or logistics depending on the enquiry using the CRM.
- Advise the customer on the right solution.
- Work with the sales team on order placement.
- Record all inbound and outbound activity in the CRM tool.
- Create tickets for customer issues.
- Take ownership of the customer issues and coordinate with respective departments and resolve them by assigning tickets to the departments.
- Create weekly and monthly reports using the CRM tools.
- Take ownership of the process and be a customer champion.
Job Particulars
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id325967
Job Category MBA , BSc/BCA/BBM , Others
SkillsMicrosoft excel
Locality Address Koramangala
State Karnataka
Country India
About Company
pinnium.com is India's first B2B ecommerce site catering exclusively to the restaurants, packaging and delivery industries.
Pinnium counts more than 1000 restaurants across India as customers and caters to some of the largest food brands in India such as Swiggy, Coca Cola, Faasos, Big Basket, Zopnow, Dominos, Ammis Biriyani, Mast Kalandar, Kaati Zone, Delyver, Freshmenu, etc providing them with last mile delivery support solutions.
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