Sales Executive Jobs in Chennai - I SPEED MOTORS - Royal Enfield Showroom
Job Description
Primary Responsibilities
Brand Related Communication
Communicate all brand related stories to customers as and where need arises
Engage prospects in discussion and activities on Royal Enfield bikes
Vehicle Sales
Receive all web enquiries coming in DMS and calls for enquiries to dealership. Call and understand the requirements of each enquiry. Accordingly provide information, invite to store [set appointments], book a test ride [in store/ at home, office].
Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments
Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy RE
Update customer details on the DMS on real time basis - Ensure data capture as per RECODE
Facilitating test rides in store and at home/office
Check for finance requirements, cross selling opportunities for apparel and accessories
Ensure achievement of monthly sales targets
Customer Satisfaction
Own the customer satisfaction scores for the sales process
Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc.
Post Booking Process
Confirm vehicle receipt in the system post PDI from PDI executive
Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing
Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment
Finalize delivery date with delivery manager and customer
Confirm with customer insurance requirements and process insurance
