Sales / Insurance / Customer Support - Voice Process Jobs Opening in A k talent management at Kharadi, Pune
Job Description
Key Responsibilities
Inbound & Outbound Calling
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Handle inbound customer calls to resolve queries related to insurance policies, premium payments, renewals, and product details.
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Make outbound calls to prospective or existing customers to pitch insurance products, upsell or cross-sell services, or follow up on leads and documentation.
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Engage with customers politely and professionally to maintain a positive brand image.
Sales & Lead Conversion
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Explain insurance products (life, health, motor, general) to potential customers based on their needs and eligibility.
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Convince prospects to purchase or renew policies by explaining benefits, coverage, and pricing clearly.
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Meet or exceed daily, weekly, and monthly sales targets.
Customer Service & Relationship Management
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Provide accurate, valid, and complete information to customers by using the right tools and resources.
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Manage complaints, follow up for resolutions, and escalate unresolved issues to the appropriate internal teams.
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Ensure customer satisfaction by delivering prompt and courteous support.
Documentation & CRM Updates
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Record customer details, conversation summaries, feedback, and next steps in CRM systems or company software.
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Ensure all customer interaction data is properly logged, tracked, and updated in real time.
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Assist in document collection, verification, and sharing policy-related documents or emails as required.
Compliance & Quality Assurance
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Follow scripts, regulatory guidelines, and internal quality standards for all interactions.
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Maintain the confidentiality of customer information and ensure adherence to data protection laws (e.g., IRDAI, GDPR, etc.).
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Participate in internal training sessions and audits to maintain compliance and performance.
Collaboration & Communication
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Coordinate with sales teams, underwriting departments, or customer care units to resolve customer queries effectively.
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Share relevant customer insights and feedback with team leaders and product managers to improve service offerings.
More information about this Sales / Insurance / Customer Support - Voice Process Job
Please go through the below FAQs to get all answers related to the given Sales / Insurance / Customer Support - Voice Process job
- What are the job requirements to apply for this Sales / Insurance / Customer Support - Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an Sales / Insurance / Customer Support - Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, MA, BBA/BBM, BCA, MBA/PGDM, BSc, PG Diploma, Master in Marketing, Master of International Business
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Sales / Insurance / Customer Support - Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Sales / Insurance / Customer Support - Voice Process position?
- Ans: There are immediate 1 job openings for Sales / Insurance / Customer Support - Voice Process in our Organisation.
Job Particulars
About Company
Pune 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
1 to 3+ Years
Salary not disclosed
B.Com, BBA/BBM, BCA, BE/B.Tech, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Pune
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BBS 
