Sales / Marketing Executive Jobs - Noida - GRS Marketing Pvt Ltd

Role-Team Leader
Industry- Marketing
Functional Area- BPO
Salary -Negotiable
Qualification- under graduates, graduates.

Main Job Tasks and Responsibilities

• Be in charge of running and managing the call center daily
  
• Set targets for all other call center agents to meet up with
  
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
  
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  
• Prepare forecasts and budgets for the call center
  
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  
• Facilitate and organize training session for all agents and participate in recruitment of new call center agents
  
• Recommend and purchase gadgets to enhance job performance at the call center
  
• Conduct regular review of all call center agents performance and organize training sessions for under performers
  
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  
• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
  
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Experience

• Knowledge of sales and marketing principles and strategies
  
• Relevant work experience in sales, marketing, promotions or telemarketing
  
• Product knowledge

Key Competencies

• Communication skills
  
• Information gathering and management
  
• Persuasiveness
  
• Adaptability
  
• Initiative
  
• Tenacious
  
• Resilient
  
• Negotiation skills
  
• Stress tolerance
  
• High energy levels
  
• Self motivation