Sales Process Executive - Personal Loans Credit Cards CaSa Jobs Opening in Source-right Technology at Mumbai-Others, Mumbai
Sales Process Executive - Personal Loans Credit Cards CaSa
Job Description
Job Summary:
The Sales Process Executive plays a critical role in driving the sales and growth of banking products such as Personal Loans (PL), Credit Cards (CC), and Current and Savings Accounts (CaSa). This role involves managing the end-to-end sales process, ensuring compliance with internal policies and regulatory guidelines, delivering excellent customer service, and supporting the achievement of sales targets. The executive acts as a bridge between customers and the bank’s operations team, ensuring a seamless and efficient onboarding experience.
Key Responsibilities:
1. Sales and Customer Acquisition:
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Proactively engage with prospective customers through various channels including branch walk-ins, tele-calling, referrals, and digital leads.
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Understand customer needs and recommend appropriate financial products – Personal Loans, Credit Cards, or Current/Savings Accounts – tailored to their requirements.
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Explain product features, benefits, eligibility criteria, fees, interest rates, and other relevant information clearly to potential customers.
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Drive customer acquisition by effectively pitching products and addressing objections or concerns.
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Collaborate with the marketing team to generate leads through promotional campaigns, events, and digital initiatives.
2. Application Processing and Documentation:
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Collect and verify customer documentation as per bank guidelines and regulatory requirements to ensure accuracy and completeness.
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Assist customers in filling out application forms, guiding them on required disclosures and declarations.
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Perform thorough checks on KYC (Know Your Customer) documents, credit reports, income proofs, and other necessary paperwork.
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Coordinate with back-office teams to facilitate timely processing and approval of loan or card applications.
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Track application status and keep customers informed throughout the process.
3. Compliance and Risk Management:
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Adhere strictly to internal control procedures, regulatory compliance, and anti-money laundering (AML) guidelines.
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Ensure all sales and documentation processes comply with the Reserve Bank of India (RBI) norms and bank policies.
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Maintain confidentiality of customer data and prevent any misuse of information.
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Report any suspicious activities or discrepancies to the concerned authority promptly.
4. Customer Service and Relationship Management:
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Provide post-sale support by addressing customer queries, clarifying doubts, and resolving issues related to loan disbursement, card activation, and account opening.
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Facilitate follow-ups with customers for document submission, loan disbursal, or card delivery.
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Maintain a database of customers for future cross-selling opportunities.
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Build and nurture long-term relationships with customers to enhance customer loyalty and retention.
5. Reporting and Coordination:
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Maintain accurate records of daily sales activities, applications processed, and conversions.
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Prepare reports on sales performance, pending applications, and customer feedback for management review.
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Coordinate with credit teams, risk assessment, and operations for smooth loan sanctioning and account activation.
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Participate in team meetings and training sessions to stay updated on product changes, compliance updates, and sales techniques.
Skills and Competencies:
Essential Skills:
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Strong communication and interpersonal skills to effectively interact with customers from diverse backgrounds.
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Good understanding of financial products – Personal Loans, Credit Cards, and Current/Savings Accounts.
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Ability to explain complex banking terms in simple language.
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Detail-oriented with strong organizational skills to manage multiple applications simultaneously.
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Basic knowledge of banking regulations and compliance requirements.
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Ability to handle customer objections and turn prospects into customers.
Desired Competencies:
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Proactive attitude with a results-driven approach.
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Patience and empathy to handle customer concerns professionally.
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Problem-solving skills to address issues quickly and efficiently.
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Team player with the ability to coordinate across departments.
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Proficiency in using banking software, CRM tools, and MS Office applications.
More information about this Sales Process Executive - Personal Loans Credit Cards CaSa Job
Please go through the below FAQs to get all answers related to the given Sales Process Executive - Personal Loans Credit Cards CaSa job
- What are the job requirements to apply for this Sales Process Executive - Personal Loans Credit Cards CaSa job position?
- Ans: A candidate must have a minimum of fresher as an Sales Process Executive - Personal Loans Credit Cards CaSa
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Sales Process Executive - Personal Loans Credit Cards CaSa is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Sales Process Executive - Personal Loans Credit Cards CaSa position?
- Ans: There are immediate 1 job openings for Sales Process Executive - Personal Loans Credit Cards CaSa in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi, Mumbai, Kolkata
Freshers
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Mumbai
0.6 to 1 Years
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3+ Years
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0.6 to 3+ Years
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3 to 3+ Years
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Mumbai, Mumbai Suburbs, Mumbai Suburban
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Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Delhi, Bangalore, Mumbai
Freshers
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Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Mumbai
0.6 to 3 Years
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, 12th Pass (HSE)
Gurgaon, Bangalore, Mumbai
Freshers
Salary not disclosed
Diploma, BBA/BBM, 12th Pass (HSE) 
