Sales Representative Jobs Opening in Travel On Ease at Shimla-Others, Shimla
Sales Representative
Job Description
Job Overview
A Sales Representative – Travel & Tour Packages is responsible for understanding customers’ travel needs, offering customized solutions, and promoting tour packages to maximize sales and customer satisfaction. This role requires a combination of sales expertise, travel industry knowledge, and excellent customer service skills.
The Sales Representative serves as the primary point of contact for potential and existing clients, guiding them through travel planning, suggesting suitable packages, and ensuring a smooth booking process. This position is ideal for individuals who are persuasive, detail-oriented, and passionate about travel.
Key Responsibilities
1. Understanding Customer Needs
-
Engage with customers through calls, emails, or in-person meetings to understand their travel preferences, budgets, and requirements.
-
Conduct detailed discussions on destinations, duration, accommodation preferences, and travel activities.
-
Maintain customer profiles to track preferences, past bookings, and feedback.
-
Analyze customer requirements to design or recommend suitable travel packages.
2. Tour Package Recommendation & Customization
-
Develop and propose customized tour packages based on customer needs.
-
Suggest add-ons or upgrades such as excursions, insurance, or special services.
-
Explain itineraries, pricing, inclusions, and policies clearly and accurately.
-
Keep abreast of trending destinations, seasonal offers, and travel promotions.
3. Sales & Revenue Generation
-
Convert inquiries into confirmed bookings to achieve monthly and quarterly sales targets.
-
Negotiate pricing, discounts, and payment terms with customers professionally.
-
Promote special offers, seasonal packages, and loyalty programs to maximize sales.
-
Upsell additional services such as visa assistance, travel insurance, or transportation packages.
4. Booking & Documentation
-
Assist customers with booking flights, hotels, tours, and other travel services.
-
Prepare quotations, invoices, and travel itineraries accurately.
-
Ensure all travel documents, tickets, and confirmations are complete and timely.
-
Maintain records of bookings, payments, cancellations, and customer communications.
5. Customer Relationship Management
-
Build and maintain strong relationships with customers to encourage repeat business and referrals.
-
Provide support for post-booking queries or issues, such as changes in itinerary or cancellations.
-
Follow up with customers for feedback, reviews, and future travel opportunities.
-
Maintain professionalism and empathy in handling difficult or demanding clients.
6. Market Research & Networking
-
Stay informed about industry trends, competitor packages, and pricing.
-
Identify opportunities to expand the customer base through networking, social media, and local promotions.
-
Develop relationships with hotels, airlines, and tour operators to enhance package offerings.
-
Gather insights from customer interactions to improve products, services, and marketing strategies.
7. Collaboration & Coordination
-
Coordinate with internal teams such as operations, accounts, and logistics for smooth travel arrangements.
-
Work closely with tour guides, hotel staff, and transport providers to ensure high-quality service delivery.
-
Participate in team meetings and training programs to improve sales skills and product knowledge.
-
Share feedback and suggestions to optimize processes and enhance customer experience.
Required Skills & Competencies
1. Sales & Negotiation Skills
-
Strong ability to identify customer needs and convert them into bookings.
-
Effective negotiation skills to close deals and maximize revenue.
-
Target-oriented mindset with focus on achieving and exceeding sales goals.
2. Customer Service & Communication Skills
-
Excellent verbal and written communication skills.
-
Ability to listen actively and understand customer preferences.
-
Empathetic and professional in handling complaints, queries, or difficult situations.
3. Travel Industry Knowledge
-
Familiarity with tourism trends, destinations, and travel services.
-
Understanding of visa processes, travel insurance, and transportation options.
-
Ability to explain complex travel arrangements clearly to clients.
4. Organizational & Time Management Skills
-
Ability to manage multiple inquiries, bookings, and follow-ups simultaneously.
-
Maintain accurate records of bookings, payments, and customer interactions.
-
Prioritize tasks to meet deadlines and ensure smooth travel arrangements.
5. Technical & Software Skills
-
Proficiency in MS Office, CRM systems, and online booking platforms.
-
Ability to use travel portals and tools for price comparison, itinerary planning, and booking.
-
Comfortable managing digital communications, emails, and chat interactions with clients.
More information about this Sales Representative Job
Please go through the below FAQs to get all answers related to the given Sales Representative job
- What are the job requirements to apply for this Sales Representative job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Sales Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), Other Course
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Sales Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Sales Representative position?
- Ans: There are immediate 1 job openings for Sales Representative in our Organisation.
