We are looking for a Customer Service Trainer to educate our support, sales and customer service teams.
Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.
- Conduct regular review of all call center agents performance and organize training sessions for under performers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Keep up with trends and happenings in the industry and ensuring adherence to industry standards
- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
- Excellent communication and leadership skills
- Organizational and time
- Decision-making skills
- Degree in Management or training in team leading is a plus.
- Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics