Job Description
We are looking for a Customer Service Trainer to educate our support, sales and customer service teams.
Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.
Responsibilities:-
- Conduct regular review of all call center agents performance and organize training sessions for under performers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Keep up with trends and happenings in the industry and ensuring adherence to industry standards
- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Requirements:-
- Excellent communication and leadership skills
- Organizational and time
-management skills
- Decision-making skills
- Degree in Management or training in team leading is a plus.
- Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics
Job Particulars
Education Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), BFA, BSW
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1462663
Job Category Diploma
Locality Address Ashok Vihar, Chandni Chowk , Old Railway Road , Pandav Nagar , Gurgaon-Others
State Haryana, Maharashtra, Delhi
Country India
About Company
Votiko
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