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Salesforce Engineer-Customer Support Jobs in Gurgaon - Simpplr

CW
Salesforce Engineer-Customer Support
Simpplr
Simpplr
Last Date 30 Aug 2020
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Simpplr - Job Details

Date of posting: 01 Jul 20
Job Description

As a company that is undergoing significant growth, Simpplr is seeking to hire an experienced Support Engineer in its Customer Success function. In this role, you will work directly with customers on the identification and resolution of technical issues primarily in the post-launch support phase of the project.

This role will appeal to individuals who are interested in a fast-paced, high growth SaaS company where decisions must be made quickly. Customers will look to you to their issues and you must have the ability to reprioritize based on the severity of issues. Written communication skills and the ability to empathize with customers is extremely important. You will be a member of a team but you should be a self-starter who assumes responsibility and accountability to provide world-class service to Simpplr customers.

You will provide first-line support on both the Simpplr application and its integration to SSO, external storage and other 3rd party applications. You will have extensive experience with Salesforce and applications built upon the Salesforce platform.

What You’ll Do
  • Troubleshoot and diagnose technical issues experienced by Simpplr customers post-implementation
  • Work with customers through the upgrade process
  • Proactively working the support ticket queue and managing customer expectations on resolution time
  • Provide prompt and accurate feedback to customers
  • Promptly escalate unresolved issues to appropriate internal teams
  • Logging and managing issues using appropriate management tools (Zendesk & Jira)
  • Build extensive problem-solving skills in SSO integrations
  • Build positive and empathetic relations with customers
  • Contribute to Simpplr efforts to maintain a high Net Promoter Score (NPS) on support
  • Provide both customers and internal Customer Success Managers with reports and metrics on issues resolution
  • Coordinating directly with Product, Engineering and CS on outstanding tickets to ensure rapid resolution and that all functions are aware of outstanding and priority issues
What Makes You a Great Fit For Our Team
  • 2+ years in direct customer-facing support, professional service, or customer success roles
  • 2+ years experience on the Salesforce application and/or applications built upon the Salesforce platform.
  • You are a certified Salesforce admin.
  • You have an active trailhead profile and always keep updated with Salesforce platform features and releases.
  • Working knowledge of APEX, JS, CSS, HTML
  • You know your way around the instance setup in Salesforce
  • You are technically competent, business-oriented, and highly customer-centric
  • Enjoy helping customers with detailed product questions but also like to strategize with customers on big picture solutions
  • You have a good energy that contributes to a positive work environment and a great customer experience
  • You proactively implement/execute on new ideas when you see something can be improved or created
  • You enjoy working with different functions both internally and externally as you can appreciate each role and bring different perspectives into your discussions
  • Excellent Communication Skills.
  • Strong organizational and problem-solving skills with great attention to detail, including the ability to multi-task and switch gears between different types of customers and different types of activities.

Job Summary

Job Type : Full Time
Job Category : Core Technical
Hiring Process : Face to Face Interview
Who can apply : Experienced (2.5 Years)

About Simpplr

About Simpplr

Simpplr is the modern employee intranet that helps companies connect and engage employees

across the enterprise. The Simpplr platform helps employees better communicate with

co-workers, find information, and transfer knowledge. Simpplr was built to help businesses not

only create an immersive and inspiring digital workplace but also to reinforce their unique

culture. We aim to break the barriers of traditional work environments to deliver a better

workplace, anywhere.

Our customers are organisations that care deeply about their employees and company culture,

we’re proud to work with the likes of Workday, Fox, DocuSign, Eurostar, AAA, Splunk,

AppDynamics and Columbia University.

Check out the great things our customers say about us on Salesforce’s AppExchange, G2Crowd
Apply Now
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Simpplr recruiting Salesforce Engineer-Customer Support Experienced(2.5 Years) candidates candidates nearby Gurgaon.Simpplr vacancies for Salesforce Engineer-Customer Support is recruited through Written-test, Face to Face Interview etc.
Simpplr Company recruits a lot of Experienced(2.5 Years) candidates candidates every year based on the skills . The candidates with ME/M.Tech, BE/B.Tech are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Gurgaon can apply for Salesforce Engineer-Customer Support position in Simpplr. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Simpplr recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of Simpplr and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Simpplr and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Simpplr and near your city and get a secured career.