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SBI jobs for Vice President -Transformation in Mumbai. Last Date to apply: 09 Feb 2023

Vice President -Transformation

SBI
experience-icon 3+ Years
salary-icon Not disclosed
View & Apply

Posted: 20 Jan 23

Job Description

ADVERTISEMENT NO: CRPD/SCO/2022-23/30
 
Designation -    Vice President -Transformation

Number of Job Vacancies -   1
 
Educational Qualification

  • Graduate in B.C.A./B. Sc. (Computer Science)/B. Tech. (Computer Science / Information Technology) from Government recognized University or Institution 
OR 
  • Any Graduate (Regular) with (Full time) PG Degree or Diploma in Computer Science or Information Technology

Post-Qualification Experience

  • Post Qualification Experience of Minimum 7 years with at least 3-5 years of experience in running Contact Centre/BPO domain (preferable Contact Centre of Any Bank) 
  • Deep knowledge of Contact Centre fundamentals, Service Excellence & Client Management 
  • Experience in running Digital transformation/Change management projects in the BPO domain (Preferred) 
  • Excellent communication skills 
  • Strong team management skills
Specific Skills required

  • Knowledge of Advance Microsoft Office
Job Profile

  •  Inclusion of new services offered by the Bank to the customers through Contact Centre and Project Management across all departments to ensure launch of new services to make CC best in class 
  • Benchmarking and market landscaping across journeys and features offered by best-in-class Contact Centre in India and globally in Banking Financial Services and Insurance Sector (BFSI) and outside 
  • Co-ordination with Business Unit (BU), IT Department and other stakeholders to drive transformation initiatives 
  • Suggestions for inclusion of new services at agent, Interactive Voice Response System (IVR) and hybrid squad 
  • Design of workflows incorporating new age tech features and coordination with IT verticals to drive procurement and implementation 
  • A deep understanding of numbers and ability to use statistical modelling 
  • Ability to provide business insight to multiple levels of management with appropriate level of detail 
  • Develop and maintain a comprehensive forecasting model using Regression, Time Series.
Key Responsibility Areas

  • Ensuring Top End Tech and innovative initiatives are implemented as adopted by peers in the industry 
  • Inclusion of new age tech in CC operations.
  • Conducting ideating sessions and devising new journeys through garages and meetings 
  • Monitoring journeys are redesigned in accordance with current requirement 
  • Ensuring digital adoption drive for integration of INB/YONO with Contact Centre operations 
  • Achievement of project milestones and adherence to timelines 
  • Monitoring / ensuring collaboration among various stakeholders
  • Manage forecast results by providing feedback, input and reporting to develop more scientific and accurate forecasting methodology
Contract Period

  • 3 Years (Renewable for a further period of 2 years at the discretion of Bank)

Maximum Age As on 01/04/2022 (in Years)

  • 50 Years

Remuneration/CTC

  • Market best CTC 

Important Dates

  • Application Starting Date - 20.01.2023
  • Application Ending Date - 09.02.2023

SELECTION PROCESS:

The selection of candidates will be based on Short-listing, Interview & CTC Negotiation.

i) Shortlisting: 
  • Mere fulfilling minimum qualification and experience will not vest any right in candidate for being called for interview. The Short-listing Committee constituted by the Bank will decide the shortlisting parameters and thereafter, adequate number of candidates, as decided by the Bank will be shortlisted and called for interview. The decision of the bank to call the candidates for the interview shall be final. No correspondence will be entertained in this regard.
ii)Interview: 
  • Interview will carry 100 marks. The qualifying marks in interview will be decided by Bank. No correspondence will be entertained in this regard.
iii) CTC Negotiation:

iv) Merit List: 
  • Merit list for selection will be prepared in descending order based on scores obtained in interview only. In case, more than one candidate score the cut-off marks (common marks at cut-off point), such candidates will be ranked according to their age in descending order, in the merit.

Place of posting

  • Mumbai
 

More information about this Vice President -Transformation Job

Please go through the below FAQs to get all answers related to the given Vice President -Transformation job

  1. What are the job requirements to apply for this Vice President -Transformation job position?
    • Ans: A candidate must have a minimum of 3+ year experience as an Vice President -Transformation

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: Diploma, BCA, BE/B.Tech, BSc

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Vice President -Transformation is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Vice President -Transformation position?
    • Ans: There are immediate 1 job openings for Vice President -Transformation in our Organisation.

Job Particulars

Role hr admin
Education Diploma, BCA, BE/B.Tech, BSc
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1674982
Locality Address
Country India

About Company

SBI Recruitment 2023 (Fresher Jobs, Vacancies): Apply online for latest SBI jobs (Online SBI) and Exam across India for, Probationary Officer (PO), relationship executive, manager, assistant & Deputy manager etc, updated on #!current_date!# through Freshersworld across India. Also get latest SBI online notifications on PO, clerk, specialist officers etc. The State Bank of India (SBI) is one of the leading PSU multinational Public sector banks and financial services company which is Government based organisation with US$ 360 billion in asset and its headquarters in Mumbai, Maharashtra. The SBI is regarded as oldest bank in India and it is established with the combining of many old banks such as State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala and State Bank of Travancore, State Bank of Bikaner & Jaipur,)and with the Bharatiya Mahila Bank. SBI made with great history of more than 200 years attenuated with an innovative outlook. SBI recruitment 2023, offers excellent career opportunities to every graduate for various posts such as SBI PO, SBI Associate, SBI Clerks and many more. State Bank of India SBI will issue the recruitment notification to fill the various vacancies in the posts of Clerical Cadre in different locations.
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