Semi-Voice Process Executive Jobs Opening in Kaits Global OPCPVT Ltd at Begumpet, Hyderabad

Job Title: Semi-Voice Process Executive

Position Overview:

We are looking for dynamic individuals to join our semi-voice process team. As a Semi-Voice Process Executive, you will be responsible for handling both voice and non-voice tasks to support our clients' needs. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively.

Responsibilities:

- Respond to customer inquiries and resolve issues via email, chat, or other non-voice channels.

- Assist customers with product inquiries, troubleshooting, and order processing.

- Handle inbound and outbound calls as needed, providing assistance and support to customers.

- Update customer records and information accurately in the system.

- Follow up with customers to ensure resolution of issues and satisfaction with the service provided.

- Collaborate with team members and other departments to escalate and resolve complex issues.

- Adhere to company policies and procedures while delivering high-quality service to customers.

- Meet or exceed productivity and quality standards set by the company.

Qualifications:

- Excellent verbal and written communication skills.

- Ability to multitask and prioritize tasks effectively in a fast-paced environment.

- Strong problem-solving skills and attention to detail.

- Customer-centric mindset with a focus on delivering exceptional service.

- Previous experience in customer service, call center, or related field is preferred but not required.

- Proficiency in using computers and familiarity with customer relationship management (CRM) software is a plus.

- Ability to work independently as well as part of a team.

- Flexibility to work in shifts, including evenings, weekends, and holidays if required.

Join a dynamic team where you'll have the opportunity to make a real impact and unlock your full potential.

1. What are the job requirements to apply for this Semi-Voice Process Executive job position?
   
   • Ans: A candidate must have a minimum of fresher as an Semi-Voice Process Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: BA
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Semi-Voice Process Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Semi-Voice Process Executive position?
   
   • Ans: There are immediate 1 job openings for Semi-Voice Process Executive in our Organisation.