Senior Associate – Transaction Processing Jobs in Chennai - Sutherland
Senior Associate Transaction Processing
Sutherland
0 to 3 Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 22 Dec 20
Job Description
Job Description
Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants In This Role Get To
Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Process correspondence.
Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting CreditShop’s service standards.
Consistently Deliver: Achieve all agreed KPI’s. Work pro-actively to ensure potential issues are escalated appropriately.
Qualifications
Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants In This Role Get To
Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Process correspondence.
Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting CreditShop’s service standards.
Consistently Deliver: Achieve all agreed KPI’s. Work pro-actively to ensure potential issues are escalated appropriately.
Qualifications
- English proficiency language skills (maintain an English conversation, be able to read and write in English)
- Negotiation Skills
- Collection Skills
- Able to work positively in a fast-paced, changing environment.
- Ability to multitask and have excellent organizational skills.
- Building rapport, be able to show empathy
- Effective Communication skills
- Working knowledge of PC Environment
- Comfort and familiarity with desk top tools
- High School Diploma is required (Bachelor’s degree is a plus)
- Experience working in a customer-centric environment is a plus
- Experience working in finances related field is a plus
- Experience working in collections is a plus
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1073802
Job Category Diploma , Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Sutherland
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