Senior Customer Support Associate Jobs in Navi Mumbai - Equinox Agents

Hi, 

Greetings from Equinox Agents!

 Designation: Senior Customer Support Associate

* Work From Home*

 Role and Responsibilities:

• Independently analyze and review customer's questions and give accurate information and correct answers.

• Serve as the primary point of contact for all customers.

• Respond to a variety of inquiries as quickly and accurately as possible.

• Stay in communication with each customer until you’ve resolved his or her issue.

• Take the extra mile to engage with customers.

• Must be able to efficiently interact with other departments to provide first contact resolution.

• Escalate issues to the next level of Customer Support when appropriate.

• Adhere to all confidentiality and compliance regulations.

• Consistently achieving all SLA's set by the clients with strict adherence to process guidelines & timelines. 

• Must ensure prompt, courteous, and accurate responses sent to customers.

• Solving process related queries, handling problematic customers, and handling grievances.

• Achieve individual goals and objectives by using troubleshooting and analytical skills.

• Setting a workplace code of conduct, behaving in an ethical manner, and treating colleagues with respect

Please Note: Laptop or PC mandate.

Benefits:1.WiFi & Electricity Reimbursement
              2.Variables 

 Location : Rabale, Navi Mumbai