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Senior Escalation Engineer Jobs in Bangalore - Citrix Systems

Senior Escalation Engineer
Citrix Systems
Any Graduate, Any Post Graduate
Senior Escalation Engineer Jobs in Bangalore - Citrix Systems
Last Date 31 Jan 2020
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Citrix Systems - Job Details

Date of posting: 02 Dec 19
Senior Escalation Engineer

Services Bangalore, India R17604

Primary Responsibilities :

  • Key technical interface to 3rd level engineering and product development for the resolution of high impact or pervasive issues.
  • Work with Engineering team on Supportability of product, new enhancement requests related to features and functionality, to improve customer's experience.
  • Use debugging techniques, tools, analyzing API flow, source code, etc to analyze, suggest or develop code to address issues.
  • Build Subject Matter Expertise (SME) by periodic involvement during Product development phase, participating in LCM trainings and extensive product use
  • Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
  • Point of Contact for Complex technical issues escalated to Team though Architects, Consultants, SI's, Technical  Relationship Managers, Internal Customer-facing Technical Support teams, etc.
  • Manage relationships with those customers until the issue is resolved. These problems may not only be technically challenging but politically charged and/or mission critical situations requiring the highest level of customer service.
  • Acquire and coordinate resources from senior members of the escalation team as needed to troubleshoot and resolve customer issues.
  • Represent Company and Team in Internal and External Technical Events and Seminars hosted by MVPs, 3rd party and Citrix Internal.
  • May act as a focal point in cooperative relationships with other companies.

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Citrix Systems

Citrix is a digital workspace platform that gives employees everything they need to be productive in one unified experience while arming IT with the visibility, simplicity, and security needed to enable and control it all.

Since 1989, Citrix has made it easier for people to access the applications and content they need to do their very best work – wherever and whenever work needs to get done. Today, more than 100 million users across 400,000 organizations – including 99% of the Fortune 500 – trust Citrix to power a better way to work.
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Citrix Systems recruiting Senior Escalation Engineer candidates nearby Bangalore.Citrix Systems vacancies for Senior Escalation Engineer is recruited through Written-test, Face to Face Interview etc.
Citrix Systems Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Bangalore can apply for Senior Escalation Engineer position in Citrix Systems. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Citrix Systems recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Citrix Systems and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Citrix Systems and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Citrix Systems and near your city and get a secured career.