Senior Escalation Engineer Jobs in Bangalore

Senior Escalation Engineer

Citrix Systems

Not disclosed

Expired

Posted: 02 Dec 19

Job Description

Senior Escalation Engineer

Services Bangalore, India R17604

Primary Responsibilities :

Key technical interface to 3rd level engineering and product development for the resolution of high impact or pervasive issues.
Work with Engineering team on Supportability of product, new enhancement requests related to features and functionality, to improve customer's experience.
Use debugging techniques, tools, analyzing API flow, source code, etc to analyze, suggest or develop code to address issues.
Build Subject Matter Expertise (SME) by periodic involvement during Product development phase, participating in LCM trainings and extensive product use
Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
Point of Contact for Complex technical issues escalated to Team though Architects, Consultants, SI's, Technical Relationship Managers, Internal Customer-facing Technical Support teams, etc.
Manage relationships with those customers until the issue is resolved. These problems may not only be technically challenging but politically charged and/or mission critical situations requiring the highest level of customer service.
Acquire and coordinate resources from senior members of the escalation team as needed to troubleshoot and resolve customer issues.
Represent Company and Team in Internal and External Technical Events and Seminars hosted by MVPs, 3rd party and Citrix Internal.
May act as a focal point in cooperative relationships with other companies.

Job Particulars

Role it software engineer

Education Any Post Graduate, Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id772567

Job Category IT/Software

Locality Address

State Karnataka

Country India

About Company

Citrix is a digital workspace platform that gives employees everything they need to be productive in one unified experience while arming IT with the visibility, simplicity, and security needed to enable and control it all.

Since 1989, Citrix has made it easier for people to access the applications and content they need to do their very best work – wherever and whenever work needs to get done. Today, more than 100 million users across 400,000 organizations – including 99% of the Fortune 500 – trust Citrix to power a better way to work.

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