Senior IT ServiceDesk Engineer Jobs Opening in KYNDRYL SOLUTIONS PRIVATE LIMITED at Pune
FEATURED JOBSenior IT ServiceDesk Engineer
Job Description
Responsible for providing Reports on SLA compliance
•€€€€€€€€ Responsible for ensuring the smooth day to day running of the IT Service Desk,
•€€€€€€€€ First point of support for IT Service Desk staff.
•€€€€€€€€ Initial escalation point for all user requests.
•€€€€€€€€ Carries out fault finding and problem solving on software and hardware issues and passes more complex faults and requests to the IT Manager (Services) or other relevant resource.
•€€€€€€€€ Carries out other administrative task including user creation, password resetting and other related task
•€€€€€€€€ Should be able to send notifications where required.
•€€€€€€€€ Provides support to the IT Manager (Services).
•€€€€€€€€ Represents the department where required.
•€€€€€€€€ Responsible for following established IT processes and supporting new ones.
•€€€€€€€€ Vendor coordination.
