Senior Manager - Collections Jobs in Hyderabad - Genpact

Senior Manager - Collections
Genpact
Expired
Posted: 03 Jun 20
Job Description
Senior Manager - Collections
Hyderabad, India
Responsibilities
- Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning,
- Utilization and Scheduling, productivity per person, Monitoring, Time management, SU, SOW, BCP, Reports, Dashboards, other deliverables as required
- Implementing short/long term plans for achievement of process objectives.
- Driving Continuous Improvement Initiatives
- Develop and implement measurement systems and provide insightful analytics around the metrics.
- Deep technical expertise and data orientation in Controllership, Management Information System and Service Delivery
- Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, Raise issues proactively & build relationship, Understand customer issues proactively, fix to get the Set goals for the team and communicate goals on a regular basis
- Coach & mentor people – Motivating team with excellent people touch
- Productivity and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma.
Qualifications we seek in you
Minimum qualifications
- Graduate (with any discipline)
Preferred Qualifications
- MBA Preferred
- Relevant experience in Inbound customer service
- Banking background in cards and retail banking will be an added advantage
- Excellent interpersonal & Management skill
- Ability to work & communicate with people across organizational unit
- Excellent analytical skills with ability to problem solving
Job Particulars
Role hr admin
Education BBA/BBM, MBA/PGDM, Any Graduate
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id936539
Job Category MBA , BSc/BCA/BBM , 1 to 3 Yr Exp , Recruitment
Locality Address
State Telangana
Country India
About Company
Jobs By Location
Hyderabad
Delhi
Ahmedabad
Chennai
Bangalore
Noida
Mumbai
Pune
Kolkata
Gurgaon
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less