Senior Manager - Collections Jobs in Hyderabad - Genpact
Job Description
Senior Manager - Collections
Hyderabad, India
Responsibilities
- Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning,
- Utilization and Scheduling, productivity per person, Monitoring, Time management, SU, SOW, BCP, Reports, Dashboards, other deliverables as required
- Implementing short/long term plans for achievement of process objectives.
- Driving Continuous Improvement Initiatives
- Develop and implement measurement systems and provide insightful analytics around the metrics.
- Deep technical expertise and data orientation in Controllership, Management Information System and Service Delivery
- Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, Raise issues proactively & build relationship, Understand customer issues proactively, fix to get the Set goals for the team and communicate goals on a regular basis
- Coach & mentor people – Motivating team with excellent people touch
- Productivity and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma.
Qualifications we seek in you
Minimum qualifications
- Graduate (with any discipline)
Preferred Qualifications
- MBA Preferred
- Relevant experience in Inbound customer service
- Banking background in cards and retail banking will be an added advantage
- Excellent interpersonal & Management skill
- Ability to work & communicate with people across organizational unit
- Excellent analytical skills with ability to problem solving
Job Particulars
Role hr admin
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id936539
Job Category MBA , BSc/BCA/BBM , 1 to 3 Yr Exp , Recruitment
Locality Address
State Telangana
Country India
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