Senior Manager - Collections Job in Genpact at Hyderabad

Senior Manager - Collections

Genpact

1 to 3+ Years

Not disclosed

Expired

Posted: 03 Jun 20

Senior Manager - Collections

Hyderabad, India

Responsibilities

Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning,
Utilization and Scheduling, productivity per person, Monitoring, Time management, SU, SOW, BCP, Reports, Dashboards, other deliverables as required
Implementing short/long term plans for achievement of process objectives.
Driving Continuous Improvement Initiatives
Develop and implement measurement systems and provide insightful analytics around the metrics.
Deep technical expertise and data orientation in Controllership, Management Information System and Service Delivery
Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, Raise issues proactively & build relationship, Understand customer issues proactively, fix to get the Set goals for the team and communicate goals on a regular basis
Coach & mentor people – Motivating team with excellent people touch
Productivity and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma.

Qualifications we seek in you

Minimum qualifications