Senior Network Engineer Jobs Opening in Hewlett Packard Enterprise Globalsoft Private Limited at Bengaluru
FEATURED JOBSenior Network Engineer
1400000 - 1800000 Yearly 
Job Description
JR1053 (HPN (Networking))
Job Description
Experience /Knowledge. 6+ years of demonstrated experience in Network troubleshooting including service and support on networking products such as routers, switches, wireless controllers, firewalls etc.
Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HP) at all levels, across a geographic region. Demonstrate strong written and verbal communication skills. Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HP account team and the HPN division. Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, in-depth product knowledge, complex problem solving, creativity, teamwork, knowledge of quality processes, political astuteness, knowledge of HP organization, flexibility, perseverance, ability to handle multiple activities simultaneously, sensitivity in dealing with diverse cultures and ability to learn quickly. Technical Skills - Core technical knowledge on Cisco networking products & any one of F5, Riverbed, Bluecoat, and Checkpoint - Technical knowledge and experience on network management - The ability to clarify and analyze a technical problem and develop a solution Essential Skills: - Network technologies including Routing, Switching, Security and Network management - Knowledge on BGP, OSPF, MPLS, L3VPN, MP-BGP etc - Knowledge on Data Center technologies, Cisco ACI, and Cisco Nexus Hardware - Knowledge on Cloud technologies like AWS, Azure, Google Cloud and SDN/SDWAN - Knowledge of network hardware and architecture - Technical knowledge on Windows, Linux and other operating system - Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products. - Affinity with hardware related support processes Preferred: Good understanding of Networking Technologies, Service and Support of Networking products from: • Cisco - Routing & Switching, Security and Network management And one of the following • VMWare NSX • SDWAN • Cisco ACI • Cloud Technologies (Azure/AWS/Google) • Riverbed • F5 • Bluecoat • Checkpoint Sophistication of customer Interaction
- Demonstrates high level of technical & account management communication skills and expertise in communicating with Customers & internal organizations.
- Adds Customer Expectation management as part of the Escalation process.
- Manages the solution process with high management attention in a complex environment.
- Ability to isolate obscure problems of unknown origin.
- Takes responsibility for delivery processes such as: End-to-End problem ownership solutions. - Leads & develops customer relationships. - Leads high level cross organizational customer orientated projects Education/ Certification BE/ B Tech Good to have any Certifications on Network Technologies. Candidates with certification in one of the following are preferred Riverbed, F5, Bluecoat, VMware NSX Key Responsibilities -Provide HP customers & Engineers troubleshooting & support in the areas of Networking and related areas. Specifically: - Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff. - Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers; - Participate in after-hours remote support rosters; - Identify and contribute to projects to improve product support, customer satisfaction and team efficiency; - Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
