Technical Skills
• PowerShell scripting
• Working knowledge of Office365 Teams
• Working knowledge of Office365 Security and Compliance Center
• Working knowledge of SPAM and threat prevention solutions
• General IT: End-user support
• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)
• Providing end-user support for all PC based hardware, applications and services
• New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
• Maintain and provide support for all IT infrastructure
• Provide tier 1 and tier 2 support and troubleshooting
• Troubleshoot OS, network and storage-related issues
• Operational Security, Maintenance and Governance
• Perform software upgrades and patches (bios, firmware upgrades, etc.)
• Troubleshoot various Office 365 issues including connectivity and mobility
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings
Responsibilities
• Manage and monitor Office365 health and services
• Troubleshoot mail flow and resolve issues with user access to cloud services
• Maintain on-boarding and off-boarding processes
• Assign Office365 licenses, set permissions, troubleshoot issues
• Assist with administering MS Teams
• Manage Intune (deployment, configuration profile & compliance profile, monitoring)
Qualifications
• Experience administering O365, Exchange, Azure Active Directory and SharePoint environment
• Help desk experience and ability to provide technical and end-user support
• General knowledge of networking – IP, DNS, SMTP
