Senior Team Leader Jobs in Mumbai All, Mumbai, Navi Mumbai - For a Client of Teamlease Digital
Job Description
vip experience at least has handled 100 or 150 + vip users .
VIP Support ( 1 Mumbai )
Job Role: Primary (AD & Windows) Support, Hardware/ Application support.
Provided second level support to clients which includes, configure, troubleshoot, analyze, and repair
Systems.
• Working on Smartone Ticketing tool. Took responsibility for assigned Incident and Service Request tickets
and ensure that all assigned tickets are handled appropriately and in compliance with internal OLA's &
SLA's. Worked as per ITIL Guidelines. Followed policies and procedures based on corporate standards and
methodologies in -regards to operations and practices.
• Notified customers about issue status and follows-up with customers to ensure problems have been
resolved satisfactorily.
• Directed troubleshooting efforts for high severity issues by engaging with other support teams, Co-
ordinated with both internal and external service providers to ensure satisfactory deployment of PC
equipment & resources.
• Perform system analysis to determine if software upgrades or replacements are necessary. Installed and
maintained Windows Software's, service packs, patches, and anti- virus updates
• Managed assets inventory and deployed desktop images to end users.
• Installed new / rebuild existing hardware, peripherals, services, settings, directories, storage, etc. in
• Experience in supporting 24 x 7 Service support desk and open to working in shifts.
