Senior Technical Support Engineer Jobs Opening in ServiceNow Software Development India Pvt .Ltd at Hyderabad
FEATURED JOBSenior Technical Support Engineer
Job Description
Duties:
Technical Support Engineer - Integrations
Qualification & Experience
• Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
• 2+ years providing customer-facing technical support (Web based products or e-commerce preferred)
• Candidates with lesser experience will be considered for appropriate roles.
In order to be successful in this role, we need someone who has:
• Must have experience installing, implementing, or maintaining one (or more) of the following:
LDAP/Active Directory
SSO (e.g. SAML, SiteMinder)
Email Infrastructure
Web Services (consuming or providing) (SOAP, REST)
Data Extraction Technologies (e.g. JDBC, ODBC)
Network infrastructure
• Any bi-directional, automated integration between two systems
• Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience administering: Linux/Unix OR Microsoft Server
• Excellent verbal and written communication skills
• Works well in a team environment
• Strong personal commitment to quality and customer service
• Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanour when handling complex customer & internal issues
• An understanding of ITSM, ITIL, or CMDB
Skills:
Preferred Skills
• Previous experience working with the ServiceNow platform (in particular Authentication/Email/Web Service/Import/Export configurations)
• Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta
• Familiarity with Eclipse IDE
• Experience troubleshooting and optimising web application performance
• Previous experience in software development or software consulting.
• Experience providing SaaS support is desirable.
