Senior Telecaller Officer Jobs Opening in Financial Services at Sector 62, Noida, Noida
Job Description
Job Summary
The Senior Telecaller Officer will be responsible for generating leads, following up with prospects, converting inquiries into sales, and offering financial solutions tailored to customer needs. This position is ideal for someone with strong communication skills, in-depth knowledge of financial products, and a proven track record in telesales or outbound calling roles.
You will serve as the first point of contact for potential customers, playing a crucial role in establishing trust and building relationships.
Key Responsibilities
1. Outbound Calling and Lead Generation
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Make outbound calls to potential leads sourced from internal databases, referrals, or marketing campaigns.
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Generate interest in financial products such as personal loans, credit cards, insurance, and investment services.
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Identify and qualify potential customers based on eligibility criteria.
2. Product Presentation
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Clearly explain the features, benefits, terms, and documentation requirements for each financial product.
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Customize pitches based on customer profiles, financial backgrounds, and loan requirements.
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Offer multiple product comparisons when applicable and help clients choose the right option.
3. Follow-Ups and Conversions
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Conduct regular follow-up calls to warm leads and nurture them through the decision-making process.
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Address queries, handle objections, and build rapport to close the sale.
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Ensure timely submission of customer documents and coordinate with backend teams for application processing.
4. Target Achievement
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Meet and exceed daily, weekly, and monthly sales targets assigned by the management.
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Track performance regularly and report updates to the Team Leader or Manager.
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Optimize call time and improve conversation quality to increase conversion ratios.
5. CRM and Documentation
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Accurately record customer information, interaction history, and sales outcomes in the CRM system.
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Ensure documentation is complete, error-free, and compliant with regulatory requirements.
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Coordinate with the verification and credit approval team to resolve delays or rejections.
6. Customer Relationship Management
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Maintain a positive and professional tone in all customer interactions.
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Follow up with customers post-sale for feedback, upselling opportunities, and referrals.
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Provide assistance in case of issues with application status, product usage, or document tracking.
7. Mentorship and Team Support
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As a senior member of the telecalling team, provide guidance and support to junior callers when needed.
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Share best practices and contribute to process improvements and script development.
More information about this Senior telecaller officer Job
Please go through the below FAQs to get all answers related to the given Senior telecaller officer job
- What are the job requirements to apply for this Senior telecaller officer job position?
- Ans: A candidate must have a minimum of fresher as an Senior telecaller officer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 11300 and 17600 Monthly. The Salary will depend on the interview. This Senior telecaller officer is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Senior telecaller officer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Senior telecaller officer position?
- Ans: There are immediate 1 job openings for Senior telecaller officer in our Organisation.
Job Particulars
About Company
Noida 
Freshers 
Salary not disclosed 
BA, Other Graduate
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
Diploma, BA, BBA/BBM, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
Diploma, 12th Pass (HSE)
Delhi, Ghaziabad, Noida
Freshers
Salary not disclosed
BA, BBA/BBM, MBA/PGDM
Delhi, Noida, Kolkata
Freshers
Salary not disclosed
BA(Indian Art), BSc(Actuarial and Financial Mathematics, Social Work)
Noida
Freshers
Salary not disclosed
BA, BBA/BBM
Noida
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Delhi, Noida
Freshers
Salary not disclosed
BA
Noida
Freshers
Salary not disclosed
Diploma, BA, BBA/BBM, 12th Pass (HSE)
Noida
0 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM
Noida
Freshers
Salary not disclosed
BA
Delhi, Noida
1 to 3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
Diploma, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Noida
Freshers
Salary not disclosed
B.Com, BA, BSc
Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, BA, 10th Pass (SSC), 12th Pass (HSE), Other Course
Noida
Freshers
Salary not disclosed
B.Com, BA, MA, BBA/BBM, BCA, MBA/PGDM, MCA, 12th Pass (HSE), Other Post Graduate 
