Senior Trainer Jobs in Raipur - HGS

Senior Trainer
Any Graduate, Diploma
2 to 3+ yrs
Senior Trainer Jobs in Raipur - HGS
Last Date 03 Feb 2020
This Job is Expired

HGS - Job Details

Date of posting: 05 Dec 19
Senior Trainer

Job Code : HGS/131

Location: Bangalore, Chennai, Hyderabad, Indore, Mumbai, Mysore, Pune, Raipur

Roles and Responsibilities:
a. Customer related: 
  • Increasing the customer service skills of trainees in terms of enhancing telephone etiquette, communication and listening skills, etc…
  • Enhance the comprehension skills of trainees for effective interaction with customers.
  • Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. 
  • Doing Training Need Analysis (TNA) and identify the gaps between the expected and current capability.
  • Training the Executive on need based training (Existing and New Hire Resource)
  • Barge in, Monitor calls made by associates on a regular basis to rectify performance gaps.

b.  People related :  
  • Presentable with student management skills. Need to have strong training ability.
  • One – on – One Feedback to the CRO / TSR / TSE.
  • To ensure the trainee come up the learning curve and are equipped with the skill sets required to handle live calls.
  • Handhold the trainees during OJT phase to ensure their smooth transition in operations team.
  • Handle all issues related to performance, behaviour, punctuality, attendance and attrition within training and OJT.

C. Process related : 
  • Conducting process training for new joiners and refresher training. 
  • Conduct Job Knowledge Quiz for trainees and certified agents. 
  • Adherence to training processes, training schedule, training timelines and accuracy of training material defined internally as well as by the client.
  • Ensure higher training success rate (% of agents successfully trained and certified as per internal as well as client parameters).
  • To be abreast with the latest product updates and deliver the training.

a. Customer related / b. Financial related / c. People related / d. Process related:
  • Responsible for identifying gaps between the training program and production requirements. Recommending and implementing solutions, and delivering and evaluating client specific training to meet project goals.
  • Designing training module and updating it as and when required

Desired Skills and Abilities:
  • Passion to train
  • Good intonation
  • Good telephone etiquette
  • Has the potential to gain trust and rapport building
  • Active listening skills
  • Efficient at problem solving
  • Defusing anger
  • Managing trainees expectations
  • Business email etiquette
  • Goal setting

Education & Experience:
  • Diploma/Graduates 
  • 2 years as a Trainer in Telemarketing Process / 1 Year working as a Trainer for an Insurance Provider.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Diploma,1 to 3 Yr Exp
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 to 3+ yrs)

About HGS

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
This Job is Expired
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HGS recruiting Senior Trainer Experienced(2 to 3+ yrs) candidates candidates nearby Raipur.HGS vacancies for Senior Trainer is recruited through Written-test, Face to Face Interview etc.
HGS Company recruits a lot of Experienced(2 to 3+ yrs) candidates candidates every year based on the skills . The candidates with Any Graduate, Diploma are selected to full fill the vacancies in Others job field. The candidates nearby Raipur can apply for Senior Trainer position in HGS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the HGS recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of HGS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in HGS and near your city and get a secured career.