Server Support Engineer Jobs Opening in Hewlett Packard Enterprise Globalsoft Private Limited at Pune
FEATURED JOBServer Support Engineer
Job Description
Job Description/ Function:
Provide troubleshooting & support to HPE customers & engineers in the Industry Standard related areas.
Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.
Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HP remote and field support staff.
Participate in after-hours remote support rosters.
Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables (BFT).
Technical writing skills will be required to publish issue resolution documents
Communicate effectively with technical and non-technical stakeholders and have the ability to drive the conversation/discussion
Ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HP) at all levels and geographies. (own team, members of SC and Product Divisions)
Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HP account team and the ISS division.
Firmware updates and Recommendations for HP Blade System environments, the firmware analysis includes the enclosure and all its components, including server and storage blades, power and cooling components, networking, interconnects, and virtual connect.
Eligibility:
Educational Qualification – Bachelor/Masters in technical field or equivalent experience.
3+ years of experience in service and support on Industry Standard Servers (HPE, Dell, IBM) with Non-MS OS, storage and networking experience
Excellent Communication skills
Good Presentation Skills
Basic knowledge on protocols (SNMP, WBEM, RIBCL, WSMAN etc.)
Server/Storage/Networking concepts
Knowledge on Proliant and Blade/Apollo Servers, Synergy, BCS products
Basic functional knowledge on Windows, HPUX, UNIX, Linux, VMware
Flexible to work in Shifts
Knowledge on Remote Support tools/applications like One View remote support, InfoSight, iLO Amplifier pack would be added advantage.
Basic functional knowledge on Windows, Linux, VMware, UNIX
