Server Support Engineer Jobs Opening in EMIND TECHNOLOGIES at Hinjewadi, Pune

Server Support Engineer

EMIND TECHNOLOGIES

0 Years

25000 - 30000 Monthly

Expired

Posted: 19 Aug 22

Job Description

Server Support Engineer

Provide Remote Server & Software support to Enterprise Customers, Field CE's, Escalation Engineers

Diagnose and solve the Incidents/Issues via phone and email.

Understanding the criticality of the issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue

Provide immediate technical response in the restoration of customer High availability environments thus keeping customers/account team updated on all action plans and developments during the resolution process.

Applying systematic problem-solving techniques to deliver timely resolution, Quality call documentation and superior can-do attitude.

Develop and document clear action plans to resolve issues even where information may be limited.
Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
Collaboration with other cross-functional groups – i.e. L2, L3, Labs, Call Management Group / Resource control to ensure timely resolution of issues
Participate/prepare Post Incident Reviews with ASM/Account Team as required
Participate in HPE Global offer programs during customer interaction – EX: ONELead, SBD-Deferral, DCE, DSE

More information about this Server Support Engineer Job

Please go through the below FAQs to get all answers related to the given Server Support Engineer job

What are the job requirements to apply for this Server Support Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Server Support Engineer

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, MCA, MS, MSc
What are the salary requirements for this job?
- Ans: The salary range is between 25000 and 30000 Monthly. The Salary will depend on the interview. This Server Support Engineer is a Full Time in Pune.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Server Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Server Support Engineer position?
- Ans: There are immediate 1 job openings for Server Support Engineer in our Organisation.