Service Center Jobs in Pune

Service Center

Credit Suisse

0 to 3 Years

Not disclosed

Expired

Posted: 08 Mar 21

Job Description

We Offer

We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firmâs D&I ambition which is an integral part of our global Conduct and Ethics Standards.
Handle workload through equal and efficient distribution.
Seek to ensure adherence to all operational targets i.e., NSS, SLA and internal quality
Analyze the reasons for errors and ensure timely action. Perform detailed RCA with strong preventive controls.
Ensure efficient internal controls through 4-eye check, SOX checks, trainee performance review and issue log analysis
Regular review with partners with data.
Ensure zero issue.
Drive continuous improvement.
Establish alignment across work streams which have direct upstream or downstream link to his/her primary work stream
People Management: Conflict management, internal assessments, leave planning (adherence to banks guidelines), Contain attrition and Mentoring
Regular performance review. Highlight to immediate Line Manager of any potential issues.
Deeply understand Banking industry Or thorough knowledge of KPO

You Offer

Understand the value of diversity in the workplace and are dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work.
10+ years of relevant experience
Experience in HR Service center operations in large matrixed organizations along with experience in working with multiple clients/processes in fast paced/3rd party BPO environment would be preferred
Proficient in Excel, A Green Belt/Black Belt will be an added advantage
Outstanding analytical problem solving skills approach to collate data, draw inference and present with recommendations along with action plan, as well as proven experience in improvement and/or automation of processes
Open to working in all shifts as well work in a fast paced environment
Outstanding feedback skills, Should have improved a team of 20+ people, and understand dynamics of people management & development
Ability to plan and organize, can perform analysis of performance data, find opportunities for improvement and demonstrate impact over time
Able to logically prioritize tasks and work schedules in advance
Ensures processes and control are aligned to established procedure (SOP's), protocols
Can build and maintain positive working relationships with senior partners across regions, ability to work across cultures
Proficiency of basic business vocabulary/HR glossary
Able to suggest potential improvements in productivity/efficiency in processes
Preventive than reactive, Solution oriented
Result oriented, dedicated, hardworking and can work on own initiative whilst also delivering on time with a high level of integrity, sense of urgency, attention to detail and quality standards