ADITHYA IT SOLUTION PVT LTD jobs for Service Delivery Manager in a bank in Salem. Last Date to apply: 01 Jun 2025
Job Description
Key Responsibilities:
1. Service Delivery Management:
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Service Excellence: Oversee the daily operations of banking services, ensuring a high standard of service delivery in line with the bank’s objectives and customer expectations.
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Performance Monitoring: Track and analyze service delivery performance, ensuring KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) are met. Take corrective action as needed.
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Customer Satisfaction: Monitor customer feedback and service ratings, working proactively to resolve any issues, ensure high levels of customer satisfaction, and improve service processes.
2. Process Optimization:
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Process Improvement: Continuously evaluate and optimize service delivery processes to enhance efficiency, reduce costs, and improve the customer experience.
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Automation and Technology Integration: Identify opportunities for automation and the integration of technology to streamline service delivery processes and improve productivity.
3. Team Leadership and Development:
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Team Management: Lead and manage a team of service delivery staff, ensuring they are well-trained, motivated, and aligned with the bank’s service delivery goals.
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Training and Mentorship: Provide training, coaching, and development opportunities for team members to improve their skills and performance.
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Resource Allocation: Ensure proper allocation of resources (staff, tools, systems) to meet service delivery requirements.
4. Client Relationship Management:
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Client Communication: Act as a point of contact for key clients or corporate accounts, ensuring any service issues are addressed promptly and efficiently.
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Relationship Building: Foster strong relationships with both internal stakeholders (operations, technology, risk, etc.) and external clients to enhance service delivery.
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Problem Resolution: Address escalated service issues, work with relevant departments to resolve them, and follow up with clients to ensure satisfaction.
5. Service Delivery Reporting and Documentation:
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Reporting: Provide regular reports on service performance, including metrics related to customer satisfaction, service efficiency, issue resolution, and team performance.
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Incident Management: Ensure that service incidents are documented, tracked, and resolved according to internal procedures.
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Compliance and Risk Management: Ensure all service delivery processes comply with banking regulations, policies, and security protocols.
6. Project Management and Implementation:
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Service Launches: Manage the implementation of new banking products, services, or processes to ensure they are delivered efficiently to customers.
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Change Management: Oversee and manage changes to service delivery models, ensuring smooth transitions and minimal disruption to customers.
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Stakeholder Coordination: Work with cross-functional teams (such as IT, operations, and compliance) to implement new services, technologies, or process improvements.
7. Service Strategy and Innovation:
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Strategy Development: Develop and implement strategies to improve service delivery, align with business goals, and enhance customer loyalty.
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Innovation: Keep up to date with industry trends and customer needs, recommending new ways to enhance the bank’s service offerings and remain competitive.
More information about this Service Delivery Manager in a bank Job
Please go through the below FAQs to get all answers related to the given Service Delivery Manager in a bank job
- What are the job requirements to apply for this Service Delivery Manager in a bank job position?
- Ans: A candidate must have a minimum of fresher as an Service Delivery Manager in a bank
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, BE/B.Tech, BSc, Other Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 22000 Monthly. The Salary will depend on the interview. This Service Delivery Manager in a bank is a Full Time in Salem.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Service Delivery Manager in a bank is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Service Delivery Manager in a bank position?
- Ans: There are immediate 1 job openings for Service Delivery Manager in a bank in our Organisation.
