Service Desk Analyst Jobs in Bangalore - Microland
Job Description
Job Description:
Roles & Responsibilities
Help Desk
1) Guide users as per the documented procedure
2) Password handling, account reset, email Dos' and Donts, handling customer personal information (such as credit card and other identity cards)
Hardware
1) Relate
error messages with respective hardware components and troubleshoot accordingly
2) Access in house tools to check health status for hardware components and
missing drivers
Operating System
1) Perform appropriate troubleshooting for OS-related bluescreen error messages
2) Authenticate and reset AD password/unlock the user account
3) OS
installation and interfaces for driver installation
4) Guide users through all How Do I queries associated with AD linked
applications
Outlook & other Client Applications
1)
Create profiles to help with Outlook issues
2) Reinstall Outlook client based on the issue reported
Network
1) Check users IP release and renew IP.
2) Perform commands like IPCONFIG, PING, TRACERT, NETSH
Job Particulars
About Company
Microland’s delivery of digital is all about making technology do more and intrude less. As we help enterprises move to nextGen technologies, we make sure this embrace of brilliance is predictable, reliable and stable.
Incorporated in 1989 and headquartered in Bengaluru, India, Microland comprises more than 4,500 digital specialists across offices and delivery centers in Asia, Australia, Europe, Middle East and North America.
