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IT Courses / Govt Exam Preparation
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Service desk-tech support
Experience: 0-3 Years
Very good communication
Roles & Responsibilities
1) Guide users as per documented procedure
2) Password handling, account reset, email Dos' and Donts, handling customer personal information (such as credit card and other identity cards)
1) Relate error messages with respective hardware components and troubleshoot accordingly
2) Access in house tools to check health status for hardware components and missing drivers
1) Perform appropriate troubleshooting for OS related bluescreen error messages
2) Authenticate and reset AD password/unlock the user account
3) OS installation and interfaces for driver installation
4) Guide users through all How Do I queries associated with AD linked applications
Outlook & other Client Applications
1) Create profiles to help with Outlook issues
2) Reinstall Outlook client based on the issue reported
1) Check users IP address, release and renew IP.
2) Perform commands like IPCONFIG, PING, TRACERT, NETSH
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