Service Desk Engineer Jobs in Kolkata - IMSI

Service Desk Engineer
Any Graduate, 12th Pass (HSE), Diploma
1 to 2 Years
Last Date 27 Jan 2020
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IMSI - Job Details

Date of posting: 28 Nov 19

Service Desk Engineer

Qualification:10+2+3 (Graduate / Diploma )


Experience Level: 1- 2 Years

Technologies Covered: Good Communication Skills        

Locations:  Delhi NCR, Bangalore, Chennai, Hyderabad, Pune, Ahmedabad, Mumbai, Kolkata

Job Description:

  • Receive Calls/incidents  through Phone, Web, Email or Chat.
  • Log incidents in Ticketing tools and share the ticket number with the user.
  • Route incidents between a team and Follow till closure. Basic experience of customer handling.
  • Provide First Level troubleshooting based on SOP's.
  • Basic knowledge of email, office automation package usage , Window's Desktop OS. 
  • Call Logging Logging, Tracking, Follow-up and Closure of calls.
  • Generation of Reports

Job Summary

Job Type : Full Time
Job Category : Core Technical
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 2 Years)

About IMSI

We are innovative, knowledge and process-driven and enters each client engagement with the goal of building long term relationships and total client satisfaction on every project supported. IMSI excels in IT, Professional Staffing and Business Process Outsourcing (BPO) and Call Centers. Expert staffing resources have industry knowledge, 2-10 years of experience, certification and skills, are self-driven and have great teamwork and communication skills.

IT / Telecom / Engineering Staffing, BPO/Call Center Facilities, Project Management

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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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IMSI recruiting Service Desk Engineer Experienced(1 to 2 Years) candidates candidates nearby Kolkata.IMSI vacancies for Service Desk Engineer is recruited through Written-test, Face to Face Interview etc.
IMSI Company recruits a lot of Experienced(1 to 2 Years) candidates candidates every year based on the skills Python. The candidates with Any Graduate, 12th Pass (HSE), Diploma are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Kolkata can apply for Service Desk Engineer position in IMSI. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the IMSI recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of IMSI and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of IMSI and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in IMSI and near your city and get a secured career.