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Service desk engineer Jobs in Mumbai,Mumbai Suburbs - Datacons Pvt ltd

Service desk engineer

Datacons Pvt ltd
experience-icon 1 Years
salary-icon 15000 - 18000 Monthly
location-icon Mumbai(Goregaon East , Goregaon West , Jogeshwari , Malad East , Malad West ), Mumbai Suburbs
Expired

Posted: 29 Jun 21

Job Description

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Education BE/B.Tech
Who can apply Experienced (1 Years)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Category Core Technical

About Company

Datacons Pvt ltd
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