service desk engineer Jobs in Pune - For a client of TeamLease Services Ltd
FEATURED JOBservice desk engineer
For a client of TeamLease Services Ltd
0 Years 
Not disclosed 
Expired
Posted: 15 Dec 20
Job Description
Manage and co-ordinate the processing of incoming calls / tickets to ensure courteous, timely and effective resolution of incidents and requests
• Develop and implement ticket handling and escalation policies and procedures.
•Provide technical mentoring and coaching of team members where appropriate.
•Coordinating PAN India Engineers for call status and Handling BMC ticketing tool
•Working on an SLA based Response/resolution and monitoring ticketing tool.
•Coordinating PAN India Engineers for call status and Handling BMC ticketing tool.
•Coordinating with multiple vendors related to the IT equipment.
•VIP support escalated related issue handling and sanitizing the team accordingly.
Job Particulars
Role it software engineer
Education B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1067193
Job Category
Locality Address
State Maharashtra
Country India
About Company
NA
Jobs By Location
Pune
Noida
Kolkata
Chennai
Gurgaon
Hyderabad
Ahmedabad
Mumbai
Bangalore
Delhi
Others also searched for
Job & career videos Subscribe
