Service Desk Executive Job in KYNDRYL SOLUTIONS PRIVATE LIMITED at Noida

Key Responsibilities

• Provide Level 1 IT support through phone, email, chat, and ticketing systems.

• Log, track, prioritize, and resolve incidents and service requests.

• Troubleshoot hardware, software, network, printer, and login-related issues.

• Support Windows OS, MS Office, Outlook, and other business applications.

• Assist users with password resets and account unlocks.

• Create, update, and manage tickets using ServiceNow, Jira, or other ITSM tools.

• Escalate unresolved issues to L2/L3 support teams.

• Follow SLA guidelines and ensure timely resolution of tickets.

• Maintain proper documentation of incidents and resolutions.

• Provide remote support to end users.

• Ensure customer satisfaction through effective communication and problem-solving.

Required Skills

• Good verbal and written communication skills.

• Basic knowledge of Windows operating systems.

• Knowledge of MS Office and Outlook troubleshooting.

• Basic networking knowledge (LAN, WAN, VPN, DNS, DHCP).

• Understanding of ITIL and incident management.

• Knowledge of ticketing tools such as ServiceNow or Jira.

• Strong troubleshooting and problem-solving skills.

• Customer service and time management skills.