Service Desk intern Jobs in Pune,Hyderabad - Cotiviti India Pvt. Ltd
Job Description
- The Intern, Service Desk is responsible for handling the first line IT support for internal users and external customers.
- The primary focus of the Specialist, Service Desk is the rapid and accurate resolution of user issues via desk-side support, phone, email, and direct interaction with the end user community.
Key Responsibilities
- Provides first-line support for end users seeking assistance with IT and Business service issues via phone, email and chat.
- Provide resolution for a customer to appropriate personnel, and provides incident status updates to end-users.
- Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up.
- Monitor, troubleshoot and resolve tickets in assigned queues.
- Deploy software and hardware.
- Coordinate with other staff for the purpose of completing incidents and requests efficiently.
- Work independently to resolve customer issues with little or no supervision.
- Perform other job-related duties as assigned.
- Handling Calls back to back for customer issues throughout the day.
- Determining right away if they can resolve the issue or need to escalate
- Work notes need to be captured appropriately when documenting customer issues.
- Email communication needs to be good when escalation to leads or supervisors is required
- Active Directory / RSA / Service Now are the basic tools that Servicedesk will work on day to day basis.
- Bachelor’s degree with focus in Information Technology.
- ITIL Basics.
- MCSE
- Possession of good verbal and written communication skills and a commitment to customer service are vital to this role
- Knowledge of desktop operating systems such as Windows 7.
- Knowledge of desktop and laptop hardware components
- Knowledge of standard desktop software including Microsoft Office & Lync products
- Working knowledge of Windows Active Directory.
- Adaptability to support and work in 24x7 environment
- Willingness to learn the environments and various tools available in the organization
- Willingness to work in 24x7 shifts is mandatory
- Good Communication Skill Mandatory
- Post completion of the Internship, based on the performance we will make the employee permanent.
Job Particulars
About Company
There's a reason why so many of the largest healthcare payers and most successful retailers choose Cotiviti. It's because we deliver, year after year. The teams at Cotiviti Healthcare and Connolly, a division of Cotiviti, are renowned for relentlessly pursuing the best financial results for our clients. Ours is a unique approach that treats payment accuracy as a financial best practice encompassing the client's entire business. We apply analytics to identify patterns and incongruities, creating deep insights that unlock value across the payment continuum.
Cotiviti offers an advanced technology platform built over decades of experience deciphering complex data, transactions and decisions in healthcare and retail. Cotiviti's world-class analytics combined with massive amounts of information - more than six petabytes of unique data - create an unmatched opportunity to generate insight that unlocks value for our clients.
Cotiviti employs professionals who are true experts in their field. Many have a background in the industries we serve. They're creative, innovative individuals who thrive on finding the answers to difficult questions. It's that diligence and attention to detail that enables us to exceed expectations in pursuit of client success.
Cotiviti's newly created Information Technology organization is a key constituent in the process of pursuing the best financial results for our clients. The Information Technology team comprises centralized Technology Operations, the Office of the CTO and Enterprise Platform teams, aligned with de-centralized Engineering teams serving market facing business functions, and all tightly coupled, and in service to, Cotiviti's payment accuracy solutions businesses.
Global Locations : United States of America, UK , Canada , India
India Offices: Hyderabad, Pune
