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Service Desk IT Support Engineer Jobs Opening in NTT Ltd at Yelahanka, Bangalore

Service Desk IT Support Engineer
NTT Ltd
Bangalore(Yelahanka )
0 Years
Not disclosed
NTT Ltd
Last Date 25 Jun 2022
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NTT Ltd - Job Details

Date of posting: 26 Apr 22

Job Role:

  • Under the service guidance candidates will be designing technical operations for a global delivery center
  • Work as first line support engineer in industry leading network and security technologies
  • Would be working for global clients in a 24x7 mode of operations
  • Investigate first line support calls assigned to them and identify root cause of incidents.
  • Objective would be to ensure zero misses in service level agreement conditions.
  • Ability to communicate well and to capture all pertinent details when required.
  • Work closely with partners and 3rd party vendors where necessary
  • Where necessary, they escalate requests and exceptions to the 2nd line support team
  • NTT would provide required technical and process trainings

Job Requirement:

  • Excellent verbal and written communication skills – mandatory and prerequisite 
  • Exposure to gathering, validating, and documenting requirements​, modelling business processes and identifying opportunities for process improvements​; identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
  • Creating functional specifications for software solutions​
  • Possess creative problem-solving skills
  • Should be able work in a multi team and multi-location team environment
  • Any previous training/knowledge/certifications in any of network and security technologies is an added advantage

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview
Who can apply : Freshers
State : Karnataka
Country : India

About NTT Ltd

NTT Ltd
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