Service Desk IT Support Engineer Jobs Opening in NTT Ltd at Yelahanka, Bangalore

Job Role:

• Under the service guidance candidates will be designing technical operations for a global delivery center
• Work as first line support engineer in industry leading network and security technologies
• Would be working for global clients in a 24x7 mode of operations
• Investigate first line support calls assigned to them and identify root cause of incidents.
• Objective would be to ensure zero misses in service level agreement conditions.
• Ability to communicate well and to capture all pertinent details when required.
• Work closely with partners and 3rd party vendors where necessary
• Where necessary, they escalate requests and exceptions to the 2nd line support team
• NTT would provide required technical and process trainings

Job Requirement:

• Excellent verbal and written communication skills – mandatory and prerequisite 
• Exposure to gathering, validating, and documenting requirements​, modelling business processes and identifying opportunities for process improvements​; identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
• Creating functional specifications for software solutions​
• Possess creative problem-solving skills
• Should be able work in a multi team and multi-location team environment
• Any previous training/knowledge/certifications in any of network and security technologies is an added advantage