Service Desk IT Support Engineer Jobs Opening in NTT Ltd at Yelahanka, Bangalore
Job Description
Job Role:
- Under the service guidance candidates will be designing technical operations for a global delivery center
- Work as first line support engineer in industry leading network and security technologies
- Would be working for global clients in a 24x7 mode of operations
- Investigate first line support calls assigned to them and identify root cause of incidents.
- Objective would be to ensure zero misses in service level agreement conditions.
- Ability to communicate well and to capture all pertinent details when required.
- Work closely with partners and 3rd party vendors where necessary
- Where necessary, they escalate requests and exceptions to the 2nd line support team
- NTT would provide required technical and process trainings
Job Requirement:
- Excellent verbal and written communication skills – mandatory and prerequisite
- Exposure to gathering, validating, and documenting requirements, modelling business processes and identifying opportunities for process improvements; identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
- Creating functional specifications for software solutions
- Possess creative problem-solving skills
- Should be able work in a multi team and multi-location team environment
- Any previous training/knowledge/certifications in any of network and security technologies is an added advantage
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1469039
Job Category IT/Software
Locality Address Yelahanka
State Karnataka
Country India
About Company
NTT Ltd
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