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Service desk Jobs in Thiruvananthapuram - Allianz Cornhill Information Services Pvt Ltd Technopark

Service deskWalkin
Allianz Cornhill Information Services Pvt Ltd Technopark
Service desk Jobs in Thiruvananthapuram - Allianz Cornhill Information Services Pvt Ltd Technopark
Last Date 11 Nov 2017
This Job is Expired

Allianz Cornhill Information Services Pvt Ltd Technopark - Job Details

Date of posting: 10 Nov 17
Job Title: Service desk

Company: Allianz Cornhill Information Services Pvt Ltd

Location: Technopark,Trivandrum

Brief description:
  • Maintenance of 75% first line fix rate
  • Call, Incident, Request ,Problem and Change Management through logging, escalation and resolution using Peregrine Service Centre and remote support tools, including the Knowledge Base, Wiki
  • Raising accurate tickets in the CRM Tool Service now
  • Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk
  • Incident management encompassing incidents assigned to other support teams
  • Setting customer expectation by allocating an appropriate priority to an incident
  •  

Preferred skills:
  • Excellent written and verbal communication skills.
  • Demonstrably high focus on customer service
  • Should have excellent probing and trouble shooting skills.
  • Maintenance and development of working procedures
  • Remote Software installations.
  • Provision of remote desktop support to all customers.
  • IT Support of all office, overseas and home based customers who use a broad variety of mainstream and bespoke applications on Windows XP ,Windows 7 operating system

Job Summary

Job Type : Full Time
Job Category : Walkin,Tech Support
Hiring Process : Walk - In
Who can apply : Freshers

About Allianz Cornhill Information Services Pvt Ltd Technopark

Technopark is the IT hub of the State of Kerala, and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling environment for IT industry that is leveraged by its occupant companies for a competitive advantage. 
This Job is Expired
Quality Control Technician
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...

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Allianz Cornhill Information Services Pvt Ltd Technopark recruiting Service desk candidates nearby Thiruvananthapuram.Allianz Cornhill Information Services Pvt Ltd Technopark vacancies for Service desk is recruited through Written-test, Face to Face Interview etc.
Allianz Cornhill Information Services Pvt Ltd Technopark Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Thiruvananthapuram can apply for Service desk position in Allianz Cornhill Information Services Pvt Ltd Technopark. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Allianz Cornhill Information Services Pvt Ltd Technopark recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Allianz Cornhill Information Services Pvt Ltd Technopark and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Allianz Cornhill Information Services Pvt Ltd Technopark and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Allianz Cornhill Information Services Pvt Ltd Technopark and near your city and get a secured career.