Service desk Jobs in Thiruvananthapuram - Allianz Cornhill Information Services Pvt Ltd Technopark
Service desk
Allianz Cornhill Information Services Pvt Ltd Technopark
Expired
Posted: 10 Nov 17
Job Description
Job Title: Service desk
Company: Allianz Cornhill Information Services Pvt Ltd
Location: Technopark,Trivandrum
Brief description:
- Maintenance of 75% first line fix rate
- Call, Incident, Request ,Problem and Change Management through logging, escalation and resolution using Peregrine Service Centre and remote support tools, including the Knowledge Base, Wiki
- Raising accurate tickets in the CRM Tool Service now
- Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk
- Incident management encompassing incidents assigned to other support teams
- Setting customer expectation by allocating an appropriate priority to an incident
-
Preferred skills:
- Excellent written and verbal communication skills.
- Demonstrably high focus on customer service
- Should have excellent probing and trouble shooting skills.
- Maintenance and development of working procedures
- Remote Software installations.
- Provision of remote desktop support to all customers.
- IT Support of all office, overseas and home based customers who use a broad variety of mainstream and bespoke applications on Windows XP ,Windows 7 operating system
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Walk - In
Employment TypeFull Time
Job Id357443
Job Category Walkin , Tech Support
Locality Address
State Kerala
Country India
About Company
Technopark is the IT hub of the State of Kerala, and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling environment for IT industry that is leveraged by its occupant companies for a competitive advantage.
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