Service Desk L1 Engineer Jobs Opening in For a Client of TeamLease Digital at Mumbai
Service Desk L1 Engineer
Job Description
Call Management & Escalation
IT User Support on Phone, Email & Tool
Call Logging.
Ensure that all calls are responded/resolved within SLA
Reporting as per defined frequency
Ensure that response to the user is properly drafted and understandable to the users
Vendor Coordination on Hardware breakdown calls
Route the calls to the appropriate support team in the NOC/SOC or DC vendor
Provide information and activity support to all parties logging call, pertaining to DC infrastructure and assets
Infra Support Operation for Managed Services
ÃÂÃÂÃÂÃÂÃÂÃÂÃÂ÷ Any Ticketing tools
ÃÂÃÂÃÂÃÂÃÂÃÂÃÂ÷ Review tickets to meet the SLA
ÃÂÃÂÃÂÃÂÃÂÃÂÃÂ÷ Handover of pending tasks to next team member
ÃÂÃÂÃÂÃÂÃÂÃÂÃÂ÷ Coordination with respective domain teams to resolve the tickets within SLA
