Service Desk - L1 Jobs Opening in Zones Corporate India Pvt Ltd at Sarjapur Road, Bangalore
Job Description
Walk-In Drive Alert!
We’re hiring for the Service Desk - L1 role!
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
Date: 25th July 2025 (Friday)
Time: 11 AM to 4 PM
Type: Full-time | On-site
Eligibility: Graduates with excellent communication skills
Walk in with your updated resume and documents mentioned below:
More information about this Service Desk - L1 Job
Please go through the below FAQs to get all answers related to the given Service Desk - L1 job
- What are the job requirements to apply for this Service Desk - L1 job position?
- Ans: A candidate must have a minimum of fresher as an Service Desk - L1
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, CS
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Service Desk - L1 is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Service Desk - L1 position?
- Ans: There are immediate 1 job openings for Service Desk - L1 in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2720346
Job Category Tech Support
Locality Address Sarjapur Road
State Karnataka
Country India
About Company
Zones Corporate India Pvt Ltd
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