Service Desk Management Jobs in Bangalore - TeamLease Services Limited

Skill:

• Excellent Communication skill .
• Good to have resources from Call Center/ BPO background
• Knowledge in Operating Systems and Basic technical trouble shooting issues
• Excellent interpersonal written and verbal communication skills. 
• Ability to maintain a variable work schedule that includes days, evenings, weekends, and holidays 
• Experience in a consumer-facing environment. Previous Technical Support and/or call center experience preferred.
• Flexible to work in night / early morning shift/Rotational shifts.

• Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones 
  
• Take calls from Global customers and initiate the right response to them, positively and professionally
  
• Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
  
• Manage end to end all calls logged, providing regular updates to customers on call status
  
• Complete follow-on actions as appropriate
  
• Adherence to policy and procedures (compliance)
  
• Ability to multi-task and prioritize
  
• Ability to manage commitments to customer, manager etc
  
• Ability to diagnose problems and take corrective action
  
  contact person: Abhilash
  contact no: 080 67995548
  
  Interested candidates share your updated resume contact in the above mentioned number.
  
  References are appreciated