Service Desk Management Jobs in India - For a Client of Teamlease Digital

Skill: Service Data Management

Exp: Fresher

Location: PAN India

Responsibilities :

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

L1 service desk Phone, email, Chat and SSP

Research and identify solutions to software and hardware issues

Properly escalate unresolved issues to appropriate internal teams

Provide prompt and accurate feedback to customers

Requirements:

Excellent communication skills

Excellent written communication skills with email etiquette

Good problem solving and analytical skills

Excellent customer service skill

Ability to remain calm and courteous while facing irate customer or managing back-to-back calls

1. What are the job requirements to apply for this Service Desk Management job position?
   
   • Ans: A candidate must have a minimum of fresher as an Service Desk Management


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, CS, MSc
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 20000 and 65000 Monthly. The Salary will depend on the interview. This Service Desk Management is a Full Time in Faridabad, Gurgaon, Bangalore.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Service Desk Management is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Service Desk Management position?
   
   • Ans: There are immediate 10 job openings for Service Desk Management in our Organisation.