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Service Desk/ Technical Support (Voice) Jobs in Thiruvananthapuram - Allianz Cornhill Information Services Pvt Ltd Technopark

Service Desk/ Technical Support VoiceWalkin
Allianz Cornhill Information Services Pvt Ltd Technopark
Any Graduate
0 to 1 Years
Service Desk/ Technical Support (Voice) Jobs in Thiruvananthapuram - Allianz Cornhill Information Services Pvt Ltd Technopark
Last Date 07 May 2018
This Job is Expired

Allianz Cornhill Information Services Pvt Ltd Technopark - Job Details

Date of posting: 05 May 18
Job Title: Service Desk/ Technical Support (Voice)

Company: Allianz Cornhill Information Services Pvt Ltd

Location: Technopark,  Trivandrum

Experience: 0-1yrs

Brief description :
  • 0-1yrs. of experience in Service Desk/ Technical Support (Voice)
  • Maintenance of 75% first line fix rate
  • Call, Incident, Request and Desktop Management through logging, escalation and resolution using Service Now and remote support tools
  • Raising accurate tickets In the CRM Tool (Service Now)
  • Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk
  • Incident management encompassing incidents assigned to other support teams
  • Setting customer expectation by allocating an appropriate priority to an incident
  • Must be a good team player
  • Customer Centric
Preferred skills:
  • Excellent written and verbal communication skills
  • Provision of remote desktop support to all customers
  • IT Support of all office, overseas and home based customers who use a broad variety of mainstream and bespoke applications on Windows 10, Windows 7 operating system
  • Delivery of excellent customer service
  • Support of Home Workers with experience of home routers/modems
  • User account administration
  • Airwatch / GOOD ( GFE ) VMware, WIFI
  • MFD Support
  • Must have excellent interpersonal/customer liaison skills (telephone and face to face) as the role will come into contact with all levels within the business and IT
  • Should have excellent probing and trouble shooting skills

Job Summary

Job Type : Full Time
Job Role : BPO / Telecaller
Job Category : BPO,Walkin
Hiring Process : Walk - In
Who can apply : Freshers and Experienced (0 to 1 Years )

About Allianz Cornhill Information Services Pvt Ltd Technopark

Technopark is the IT hub of the State of Kerala and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling the environment for IT industry that is leveraged by its occupant companies for a competitive advantage. 
This Job is Expired
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