Service Desk technician-L2 Jobs in Hyderabad - Milestone Technologies
Service Desk technician-L2
Milestone Technologies
Expired
Posted: 07 Oct 20
Job Description
Overview
Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players – an impressive logo list!
Milestone Technologies is seeking an experienced Service desk Technician-L2 to join our Support team.
Service Desk L2 - 3 Nos (3-5 Yrs Exp with Desktop +Voice+Basic Server+Networking)
Responsibilities
Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players – an impressive logo list!
Milestone Technologies is seeking an experienced Service desk Technician-L2 to join our Support team.
Service Desk L2 - 3 Nos (3-5 Yrs Exp with Desktop +Voice+Basic Server+Networking)
Responsibilities
- Identify and diagnose issues and problems reported by end users for Desktop and Voice and provide on call resolutions (FCR)
- Basic troubleshooting for Networking and Server devices.
- Record, classify and track new Incidents and service requests, and moving them into the correct resolver groups. Ensure all incidents/service request are processed within the customer SLA for resolution and response time
- Must understand ITIL and experience in Incident Management and tools like BMC Remedy, JIRA or Service Now.
- Skills to fix Level 1 issues related to Desktop and Cisco Voice.
- Work with Multiple stake holders in following up on the status of Incidents (P1, P2, P3) and service requests
- Provide Service Request assistance for end users like Password Resets, Microsoft office assistance etc..
- Measure and record KPI’s
- Report generation and analysis
- Good communication skills
- Should have 3-5 years exp
- Should have Good communication skills
- Good in windows troubleshooting
Job Particulars
Role it hardware engineer
Education Diploma, BE/B.Tech, ME/M.Tech, PG Diploma, Other Course
Who can apply Experienced (3 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1013733
Job Category IT/Software , Diploma
Locality Address
State Telangana
Country India
About Company
Milestone Technologies
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